Charles Schultz Email & Phone Number

Northern Trust Bank, Chicago Loop

Responsible for imaging new machines and pushing applications to them. Also receiving, sorting and verifying incoming equipment as well as disposal of obsolete equipment.Environment: Used PXE for PC/laptop imaging, Bitlocker for computer encryption, LANDesk, Active Directory and SCCM for application deployment, Remedy and Service Now for ticket tracking of assignments as well as MS Access and Excel for inventory tracking and receipt.

General Services Administration, Chicago Loop

Responsible for imaging new machines, tracking computer inventory and disposal of obsolete equipment.Increased imaging capacity by 400%, saving time and increasing turnaround.Cataloged and recycled over 3 tons of old computer equipment following specific environmental guidelines saving the cost of continued storage. Environment: Used Norton Ghost for imaging PC/laptops, CA Argis database for equipment tracking with barcode scanners, CA Service Desk for tracking trouble tickets and escalations. Also use MS Word, Excel, and Access for reports.Project Technician, GSA, Chicago, IL (2004)Responsible for imaging and shipping new computers to local and remote locations for computer upgrade.Ensured on-time completion of project and saved overrun costs by coordinating travel and remote deploy schedules. Added to project team faced with a late start.

North Riverside, Il

Responsible for direct customer support, troubleshooting and fixing PCs, shipping out units for warranty and non-warranty repair, and selling software anti virus, spy-ware and firewall solutions.Recovered critical data from broken laptop with no working CD-R, floppy drives or USB ports under heavy time pressure.Won recognition as Geek Squad team in the top 5 out of over 300 stores for 2 months in November and December of 2004.Environment: Supported Windows 95/XP/NT McAfee Antivirus and various anti- spyware packages on customer PC's also used Best Buy STAR system to track warranty repair information.

Woodridge, Il

Provided phone support for local and remote locations, managed inventory for 250 local users and 8 remote locations, trained users on MS Office products.Honed customer service skills by learning to work with a challenging user.Reduced down time to 20 minutes from 4 hours by creating standard image for customer service PCs.Saved penalty fees by managing leased equipment returns after merging with BT Office Products and moving to a new building by performing a full hardware survey.

Bachelor Of Science (B.S.), Electronics Engineering Technology

Bachelor Of Science Electronics Engineering Technology, Electrical And Electronics Engineering