Charles Smith Email & Phone Number

Burlington, Ia, Us

Imio is creating the next generation of agricultural inoculants. All natural and regenerative for the planet, Imio’s living microbial products enable cultivation of clean, healthy, high-yield crops without harmful chemicals.

Greater New York City Area

EverCompliant is a leading provider of Cyber Risk Intelligence and Transaction Laundering Detection and Prevention. Our focus is to detect and prevent transaction and money launderers, hidden transaction tunnels and merchant fraud from entering the ecommerce ecosystem. Our innovative cyber intelligence proprietary technologies allow our clients to manage their merchant risk. By gathering extensive risk management information, our customers can reach a conclusive business decision regarding each of their merchants.

Greater New York City Area

-Automated Grovo's client service approach to drive value for all customers through technology and proactive idea distribution. Offloaded 192 accounts from CS personnel while increasing their product engagement -Conducted Win/Loss analysis to inform go-to-market strategy for Grovo's next generation product launch-Architected Grovo’s Enterprise Pilot process to set customer expectations, define internal execution strategy and improve conversion of pilot programs into large scale contracts-Overhauled customer communication framework to increase email open rate and double click-through rate-Designed and implemented process improvements to drive efficiency internally and across customer base-Provided data-driven insights and analysis of customer engagement, health and additional needs -Worked cross-functionally with Product, Engineering, Content and Marketing teams to address business critical challenges and ensure strategic alignment to the needs of current and future customers

Greater New York City Area

-Created Grovo's first Enterprise CS team and built strategic relationships with its largest clients, including Capital One and InterContinental Hotels Group-Structured proposals and statements of work to land, expand and retain enterprise prospects and clients, achieving 146% of quota and induction into the Grovo Chairman’s Club (125%+ of quota)-Analyzed clients’ goals and developed strategies to drive them through Grovo’s product while measuring impact with defined KPIs aligned to product engagement metrics and key business outcomes-Synthesized clients’ business critical tools and processes to produce Content as a Service with Grovo’s instructional designers on topics including MediaMath’s Digital Marketing Certification program (NMI) and the Cloud Configuration Management platform for a major e-commerce company

3 Park Avenue, New York New York

Grovo teaches Internet and modern professional skills with 60-second videos. The videos follow Grovo's proprietary microlearning methodology and are delivered in its beautiful and effective training platform. With more than 4,500 video lessons and assessments covering 150 Internet tools, cloud services, and professional topics – all produced at its NYC headquarters – Grovo makes it easy for people and organizations to learn the critical digital skills needed to succeed in today's always-connected world.Organizations in 190 countries, including more than 100 Fortune 500 companies, use Grovo to train their teams. Founded in 2010, Grovo has raised venture financing from Accel Partners, Greg Waldorf, Costanoa Venture Capital, SoftTechVC, Lerer Ventures and Red Swan Ventures.As a Client Success Manager at Grovo, I ensure that our clients understand our platform and know how to maximize its impact on their organizations. I build relationships and a deep understanding of our client's business and educational needs to design and implement tailored microlearning curricula. I manage key client focused processes by proactively soliciting and synthesizing their feedback, and coordinating solutions with Product, Engineering and Content pillars at Grovo.

• Providing Financial Advisors with equity recommendations, research and market insight• Conducting account reviews and generating portfolio proposals for high net worth retail investors• Technology Sector Specialist providing more in depth analysis of key trends and industry dynamics as a desk expert and contact to Morgan Stanley Research and Institutional Equity Division• Bi-weekly host of Capital Markets Update – live internal television broadcast of market commentary • Participating in recruiting and conducting interviews for potential full time and summer Analysts• Training new full time and summer Analysts in equity sales, research and valuation

Bachelor Of Arts (B.A.), History

Activities and Societies: Bones Gate Fraternity, Club Basketball, DREAM Mentoring, Dartmouth Investment and Philanthropy Program

Education record