Charles Thomas Email & Phone Number

Hampton, Va

• Managed M365 Groups, Distro Lists, and DDGs via PowerShell ISE. • Aided in managing Hybrid Exchange Environment for the Air Force • Assisted in configuring and updated end user SMTP addresses, display names, tenant codes, and email delegation via PowerShell. • Proficient in MS Defender (investigations, policies, rules, and message traces) • Assisted DOD with Public Key Infrastructure for mobile devices through Purebred along with assisting in configured Mobile devices via BUEM. • Conducting manual syncs on users and groups from On-Prem to cloud. Used Azure to identify when user was last synced from On-Prem, identify tenant codes and view license allocations. • Utilized Security & Compliance to view and manage quarantined emails, restricted users, and track phishing and malware. • Experience with Exchange Admin Center to troubleshoot mail flow issues such as whitelist, transport rules, and spam.

Suffolk, Virginia, United States

• Managed Joint Staff EAD modeling and simulations lab for all branches of the US military with a team of 7 people. • Maintain, analyzed, troubleshoot Red Hat Linux servers, workstation to include various Windows Operating systems from Win10 to 2019 servers on SIPR and NIPR physical and VMware solutions. • Conducted, analyzed, and tracked and validated compliance for patch management for systems in the Lab using SCAP and ACAS to ensure 90% compliance. Applied Life cycle processes for R&D to• Improved various areas that ranged from service level management capacity, continuity, security management, and availability• Created and maintained a library for various standard operating procedures for day to operations for best practices using Confluence. • Managed tickets to ensure updated and completed in a timely fashion to include proper documentation and validation. • Property custodian for all EAD assets for accountability, life cycle management. • Creation of various scripts and playbooks using PowerShell and Ansible to automate processes.

Hampton, Virginia, United States

• Managed Mobile Iron cloud solution (Mobile Device Management) for ACC A4 mobile devices. • Consisted of creating and implemented polices for STIG compliance of IOS. • Created, tested MDM policies to harden the IOS OS. • Tracking and Inventory of over 500 devices across all ACC bases. • Test and evaluation of new software and technologies to improve the capabilities of the war fighter.

Hampton, Virginia, United States

• Install, configure, support, test and train administrators all on Microsoft Office Communication Server (OCS) and Good for Enterprise, Good Dynamics, Acronis, and Mobile Iron on premise and cloud solutions ACC (Air Combat Command).• Proactively managed daily health and welfare of the servers, resolved all issues, and coordinated scheduled outages. • Follow and implement STIG compliance using MDM policies. • Setup enterprise level test networks for Lync 2010 testbed for ACC/CSS review.• Integrate OCS/CMT servers with MS Exchange, Active Directory, SharePoint and all other supported systems.• Ensuring service compatibility with all mobile devices by testing and evaluating various software venders.

Kuwait

• Responsible for all Exchange organization sites thought Iraq, Afghanistan, and Kuwait on 2003/2007 Exchange environments with over 500,000 mailboxes• Extensive troubleshooting and problem solving skills for email security settings, mailbox management, repair of failed or corrupted client access, and Mailbox and Hub transport servers, ISA servers and Edge servers for SWA Cyber Center O&M responsibilities.• Active Directory, Exchange 2010 Enterprise experience to support daily operations. • Detect, report, and mitigate physical security compromises of any system according to established guidance, policy, and regulations. Design and implementation Exchange 2010 Enterprise Infrastructure. • Perform maintenance of the Symantec BrightMail appliances and MacAfee Group Shield applications. Designed and implemented OCS and Lync across multi domains.

Bachelor Of Applied Science - Basc, Management Information Systems, General

A.A.S, Computer And Information Sciences, General