Charles Wu Email & Phone Number

Houston, Texas, United States

• Responsible for pre-market and post-market surveillance of products: post-market, including complaint handling, investigations, and adverse event reporting assessments.
• Project lead to establish and implement the document change request process for controlled documentation, including procedures used in Good Manufacturing Practices and procedures for the development and evaluation of.
• Tracking, trending, and implementing action when necessary for any non-conformity issues, including initiation and management of Corrective & Preventative Actions (CAPA’s), Supplier Corrective Action Report (SCAR), and.
• Managed product Non-Conformance reports and conducted a thorough investigation, including root cause analysis, proposed corrective and/or preventive measures, handling options, and tracked progress.
• Bulit a detailed employee training program and orientation of new employees.
• Worked collaboratively with the operations, material management, warehouse team, and customer service to identify and develop work processes to improve quality and efficiency and troubleshoot day-to-day quality problems.

United States

• Collaborated on Healgen’s AACC and FIME products international fairs with the sales representatives by demonstrating IVD products and other equipment, which reached potential markets/customers domestically and.
• Managed the sales process from initiation to deal closure and maintained regular communication with the client before and after the sale to ensure satisfaction.
• Kept up-to-date and accurate customer records and communicated with potential leads to present the company’s service range over the telephone and online communications.
• Consulted with potential customers and explained IVD one-step rapid test with sales representatives, facilitating Healgen’s global network and product sales.
• Conducted proforma financial statement analysis and building interactive dashboards for the analysis of the IVD medical device market trends, presented input to executive team for business decision making.
• Assisted customers by educating them about our product portfolio and answering incoming inquiries about products.

United States

• Managed Healgen’s procurements, sales invoices, daily transaction data, and IVD (Invitro Diagnostic) sample tests via the most widely used electronic platforms-All Order and Quickbook.
• Kept up-to-date and accurate customer records and communicated with potential leads to present the company’s service range over the telephone and online communications.

Bachelor Of Science, 3.45

Finance, General

Finance, 3.48

Business Calculus, Oral Communication, Microeconomics, Macroeconomics.

Master Of Business Administration - Mba, Medical Industry Leadership Institute