Charles Baker

Charles Baker Email and Phone Number

Free-Lance Consultant, Dialler Technologist, Dialler Manager, Project Manager, (Lean Process). @ Haswell, GB
Haswell, GB
Charles Baker's Location
Haswell, England, United Kingdom, United Kingdom
Charles Baker's Contact Details

Charles Baker personal email

About Charles Baker

Contact Centre Professional with in excess of 22 years experience of working in almost all departments in a Contact Centre environment; Sales, Telesales Manager, MI Management, Finance, Contract & Bid Tendering, Dialler, Telephony & Multiple User Input Systems. Information Systems Engineering, Project Schedules, Resourcing and Operational Management. Can work on either technical or operational management projects in blended, outbound, inbound and telecollection activities. Additional 5 years at consultant level; including outsourcing. File Pro, Microsoft Access, MS Office Integration SpecialistSpecialties: Expert knowledge of most Predicitve Dialler Management Systems; DAVOX, Aspect, Nobel, AVAYA, Genesis, Touch Star and many more. Management Information Systems Design; including RDBS, Relational Database Design. Automatic Call Distribution, ACD. Advanced Data manipulation and automation. Relational Database design, management and integration.

Charles Baker's Current Company Details
Predictive Dialler Management Systems, Outbound, Inbound, blended and telecollec

Predictive Dialler Management Systems, Outbound, Inbound, Blended And Telecollec

Free-Lance Consultant, Dialler Technologist, Dialler Manager, Project Manager, (Lean Process).
Haswell, GB
Charles Baker Work Experience Details
  • Predictive Dialler Management Systems, Outbound, Inbound, Blended And Telecollec
    Free-Lance Consultant, Dialler Technologist, Dialler Manager, Project Manager, (Lean Process).
    Predictive Dialler Management Systems, Outbound, Inbound, Blended And Telecollec
    Haswell, Gb
  • Predictive Dialler Management Systems, Outbound, Inbound, Blended And Telecollection Campaigns.
    Free-Lance Consultant, Dialler Technologist, Dialler Manager, Project Manager, (Lean Process).
    Predictive Dialler Management Systems, Outbound, Inbound, Blended And Telecollection Campaigns. Oct 2014 - Present
    United Kingdom And Europe
    Available for consultancies, short term, (Interim engagements), contractual and full-time service. Full, in-depth portfolio of skills covering nearly all levels of management and process, (technical sophistication), for I have been engaged with all functions of the UK and European contact centre environment for the last eighteen years. Excellent hands-on management and technical skills. Used to hitting the ground running and extremely complex user input and technical systems integration. Can work on own initiative, or as part of a team; you can rely on me to provide a very comprehensive, professional and efficient service.

Charles Baker Skills

Predictive Dialler Management Systems Information Systems Engineering Automatic Call Distribution Inbound Voice Recogition Compliance Health Checking Ofcom Regulatory Issues Management Information Systems And Reporting Balanced Scorecard Methodologies Strategic And Operational Management Automated Data Management Design Advanced Internet And Intranet Design And Maintenance Integrated Systems Management Process Engineering Process Design And Mapping Microsoft Office Advanced Skills Relational Database Design Customer Relationship Management Service Delivery Business Analytics Complaint Handling Escalation Management Help Desk Management Resource Management Real Time Management Forecasting Financial Analysis Campaign Management Technical Writing Tactical Planning Strategic Planning Affinity Programs Bid And Tender Management Customer Service Conflict Resolution Management Consulting Consultancy Requirements Specification Proposal Writing Feature Writing Technical Documentation Document Design Systems Management Systems Analysis Logistics Management Operational Strategy Operational Risk Management Continuous Improvement Contingency Planning

Charles Baker Education Details

  • Dmihe Waterdale Site
    Dmihe Waterdale Site
    Dip. He. Cert. Ed. Informatics
  • Yorkshire Training Ltd, Highfield Road, Doncaster
    Yorkshire Training Ltd, Highfield Road, Doncaster
    Pass - Merit
  • Doncaster Itec College, Ten Pound Walk, Doncaster
    Doncaster Itec College, Ten Pound Walk, Doncaster
    Pas - Mert
  • Doncaster Dmihe
    Doncaster Dmihe
    Dip. He. Cert Ed Linguistics Studies
  • David Hall Partnerships, Balby, Doncaster
    David Hall Partnerships, Balby, Doncaster
    Pass
  • York College Of Arts & Technology
    York College Of Arts & Technology
    Pass - Merit
  • Doncaster College, Watedale Site, College Road, Doncaster
    Doncaster College, Watedale Site, College Road, Doncaster
    Pass - Merit
  • Doncaster College, Waterdale Site, College Road, Doncaster
    Doncaster College, Waterdale Site, College Road, Doncaster
    All At C+
  • University Of Sheffield
    University Of Sheffield
    Economics & Statistics

Frequently Asked Questions about Charles Baker

What company does Charles Baker work for?

Charles Baker works for Predictive Dialler Management Systems, Outbound, Inbound, Blended And Telecollec

What is Charles Baker's role at the current company?

Charles Baker's current role is Free-Lance Consultant, Dialler Technologist, Dialler Manager, Project Manager, (Lean Process)..

What is Charles Baker's email address?

Charles Baker's email address is cb****@****ail.com

What schools did Charles Baker attend?

Charles Baker attended Dmihe Waterdale Site, Yorkshire Training Ltd, Highfield Road, Doncaster, Doncaster Itec College, Ten Pound Walk, Doncaster, Doncaster Dmihe, David Hall Partnerships, Balby, Doncaster, York College Of Arts & Technology, Doncaster College, Watedale Site, College Road, Doncaster, Doncaster College, Waterdale Site, College Road, Doncaster, University Of Sheffield.

What are some of Charles Baker's interests?

Charles Baker has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Charles Baker known for?

Charles Baker has skills like Predictive Dialler Management Systems, Information Systems Engineering, Automatic Call Distribution, Inbound Voice Recogition, Compliance Health Checking, Ofcom Regulatory Issues, Management Information Systems And Reporting, Balanced Scorecard Methodologies, Strategic And Operational Management, Automated Data Management Design, Advanced Internet And Intranet Design And Maintenance, Integrated Systems Management.

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