Charles Chavez Email & Phone Number

Remote

Greet and provide Dodger Stadium information to guests, address concerns/complaints/compliments professionally and promptly.Address guests' concerns professionally and timely, input and track relevant data, collaborate with other departments to resolve issues, and communicate concerns to management.Input and track fan-provided data into the customer.

Costa Mesa, California

Helped established company through start-up phase from 50 to over 200 employees, by working in a dynamic environment. Build-out internal standard operating procedures to help develop and cross-train new cash operations team members.Manage day-to-day tasks and processes related to loan servicing (ACH NSF's, lockbox payments, charge-offs, NACHA)Prepare end.

Coordinated the Online Campus's calendar to schedule appointments for first time students.Created financial plans for brand new and continuing students; Assisted students in retrieving federal loans and federal grants.Assisted Director and Asst. Director in new hire interviews.Resolved discrepancies regarding loan payments and dispersals.

Managed a team of 50 employees, overseeing daily operations and ensuring high levels of customer satisfaction.Analyzed company training methods and adjusted to rectify issues, increase efficiency and exceed training goals.Advised executives on best practices for employee development and productivity goals, consistently helping companies improve.

Garden Grove, California

Assisted the Manager in overseeing daily operations of the gym, including membership sales, staff management, and facility maintenance.Trained and mentored new staff members.Implemented new customer service protocols, resulting in a increase in customer satisfaction.Assisted in budgeting and financial planning, helping the gym achieve an increase in.