Manager of the NYC Data Center and responsible for monitoring of the back-end infrastructure.

Started as a System Support Engineer – Level 1 and earned a promotion to System Support Engineer – Level 2 after several years of stellar job performance. Launched a highly successful Document Management System that efficiently and effectively processed documents throughout the entire company. Routinely created processes to automate and improve the robustness of the data center environment utilizing scripting languages such as Bash, Powershell and Python. In addition to working on my own projects, was often a point of contact to colleagues to assist in their projects. Key Achievements:Devised early-warning procedure to alert Network Administrator to failures with RDP server utilizing Event ViewerWrote several extraction and migration scripts that expedited the conversion from our legacy email system to Office 365Wrote several scripts in bash and python utilizing SSH connections to deliver usage report from heterogeneous storage systems and arraysSpearheaded the decommission and transition of our document management system resulting in zero downtime for our usersWith assistance, implemented Microsoft Deployment Tools to replace our company desktop imaging systemWrote Powershell scripts to query servers for dormant connections increasing server stability and uptimeDeveloped an advanced software licensing tracking system in Excel, replacing a cumbersome and error-prone processDeveloped the format and wrote a significant portion of our internal IT documentation and procedures.

Provided hardware and software on-site support for small businesses and homes. Responsible for keeping accurate records of work performed. Delivered consistently superior customer service to further the brand.

Served as the first line of defense/support for customer technical issues and other questions. Remotely troubleshot internet and VoIP connectivity problems.

Successfully developed reports that supported the Human Resource, Accounts Receivable, and SEC Filing Compliance departments. Transformed raw data into useful reports.