Ivan Carter, Capm Email & Phone Number

Nashville, TN, US

Identify areas of potential growth with existing customers by working with clients to find upsell and cross-sell opportunitiesBe the source of truth for clients as a single point of contact for answers across commercial, operations, and medical affairsOwn the onboarding process to ensure a seamless customer experience Lead candid informative conversations.

Greater Nashville Area, TN

• Provides sales operations support for outside sales team and develops customer relationships that promote retention, loyalty, and ultimately improving long-term customer value. Maintains operational processes and.
• Day-to-day interaction with customers and sales team to include quoting, ordering, and ensuring proper fulfillment of product, software, maintenance sales
• Timely response to internal and external customer requests via email or phone
• Provide value-add analysis and comparisons concerning vendor and product information
• Increase profit margins by utilizing vendor registration and rebate programs
• Ensure customer satisfaction standards are achieved and maintainedLifecycle Management

• Coordinate project planning and implementation between internal and external clients for products and services
• Establish and meet realistic project deadlines
• Conduct needs analysis including processes, compliance, and training
• Identify options in line with budgetary needs
• Adapt quickly to a variety of client industries with the evolution of new product technologies
• Identify risks and prepare appropriate responses

Nashville, TN

• Planned projects and coordinated with upper management and manufacturers to implement a variety of wholesale and retail level promotions & consignment programs
• Planned and implemented changes to inventory system and process for assessing product needso Worked with programmers to create new reports that better suited the companies needs
• Reorganized sales routes to better serve customers and reduce labor up to 25%
• Analyzed data and developed reports to demonstrate departmental performance and identify areas for improvement
• Created organizational system to improve efficiency in loading delivery vehicles
• Created transparent allocation process for allocating in demand productso Transparency of a fair process created trust with customers

Nashville, TN

• Managed team of up to 15 employees in daily operations
• Improved relationships with customers through constant personal contact
• Assigned high profile properties due to outstanding performance and attention to detail
• Responsible for meeting deadlines and upholding performance standards

St. Francisville, IL

-Grew sales rep's business by selling advertising program to current customers-Documented personal sales strategies for use by future sales interns

Marion, IL

• Planned and implemented team training
• Conducted risk assessment evaluations and implemented preventative measures
• Top Performer at Primary Leadership Development Courseo Commandant’s list – Top 10%

Bachelor Of Science, Agribusiness Economics

Activities and Societies: Dean's List Honors: 5 semesters, Agribusiness Economics Club, Alpha Zeta Scholastic Fraternity

Bachelor Of Arts (B.A.), History