Ashley Lamb Email & Phone Number

Middletown, New York

Montvale, Nj

• Ensure immediate and professional assistance to all incoming and outbound calls by determining the correct and expeditious course of action• Handle all inbound customer inquiries into the Customer Assistance Center including but not limited to the following: Roadside Assistance, Product/Service inquires, Survey questions, Sales and Technical Literature inquiries, European Delivery, Recall, Manufacturer and Extended Limited Warranty, Prepaid Maintenance questions, etc.•Interact with dealer personnel in order to resolve customer concerns.•Clarify procedures, inventory availability, order status, and other related follow up on customer vehicles for refunds and order issues.•Assist in training of new employees and host guests with position overview and customer handling procedures as needed.

Montvale, Nj

• Arranged for repair and replacement of defective items covered by warranty for Mercedes-Benz.• Part -Time agent that takes inbound customer calls and dispatch Mercedes- Benz Technicians from our Dealer Network to assist customers.• Assist with contracted vendors such as; Mbrace, Allstate, Teleaid.• Assist immediate needs and request for Mercedes-Benz passenger car, Sprinter or Smart Vehicles.

Montvale Nj

• Part- time agent who take inbound calls and dispatch Mercedes-Technicians from dealer network to assist customer. • Also assist with mbrace services.• Assist owners of Mercedes-Benz passenger car, Sprinter or Smart Vehicles.

Blauvelt, Ny

• Opened accounts and explained and processed investments.• Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds and securities.• Addressed customer’s needs for immediate resolution.• Investigated and corrected errors, following customer and establishment records and developed skills for position.• Helped customers complete loan applications, obtained credit records from credit reporting agencies and responded to written and telephone requests for customers.

Sloatsburg, Ny

• Managed all daily operations of the restaurant, managed inventory and ordering of food, equipment and supplies. and ensured customer satisfaction with their dining experience.• Coordinated activities among various departments such as kitchen, dining room, and banquet operations.• Trained and managed 14 staff for good customer service skills and achieved significant improvements in their productivity.• Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities.• Supervised routine food preparation operations.• Motivated employees to work as a team and provided one-on-one training to key personnel.• Ensured that diners are served properly and in a timely manner.• Investigated and resolved customer complaints about food quality or service.