Charles Jackson Email & Phone Number

Whitewright, Tx, Us

Greenville, Texas, United States

Joined ISR Sector Strategy Team with continued support of Business Development Operations. Continued support of CRM administration and Reviews, Finance and Procurement support, Competitive Intelligence, IRAD business case support, and ad-hoc analysis. ✔ SME in global market modeling. Completed 10 separate global market assessments to date, outlining Addressable and Accessible markets, competitors, product offerings, and international sales/opportunities.✔ Scouted daily and located government RFIs, RFPs, Sources Sought, and other white papers and associated intel.Skills: Business Development · Business Strategy · Competitive Intelligence

Greenville, Texas, United States

Business Development Operations role, with added CRM administration, Finance, Procurement, Competitive Intelligence, Strategy and ad-hoc analysis. Skills: Business Development · Business Strategy · Competitive Intelligence

Greenville, Texas, United States

Business Development Operations role, with added CRM administration, Finance, Procurement, Competitive Intelligence, Strategy and ad-hoc analysis.

Irving, Texas

West North Sea Region (a.k.a. EMEA Region) --England, Scotland, Ireland and the NetherlandsServed as Chief Training Planner of the region as well as other functions in Crew Allocations such as long term planning, legality tracking and other operational and management roles. Other responsibilities include direct contact with SIM providers in Leonardo Helicopter Italy, Airbus (HeliSim) in France, and CAE Oslo; invoice reconciliation with Accounts Payable, and ad-hoc analysis as necessary.✔ Received two Senior Leadership Team Awards and one VP Award – 2017, 2018, and 2019✔ Led project to successfully move invoice reconciliation function from the Vancouver Office to the Dallas Operation Center.

Irving, Texas

A Short-Term Crew Planner handles crew planning for pilots and engineers within a 3 month time horizon from day of op as well as roster and pay auditing, and ad-hoc analysis. Functioned as SME for Africa Touring, including crew planning for Tanzania, Mozambique, Nigeria, Equatorial Guinea and Gabon. Further functioned as SME for Malaysia with operations management activities as needed in the Americas, Eurasia, and Southeast Asia. ✔ As part of the Global Touring Business Development (BD) team, helped to reduce error rates on pilot and engineer rosters from a starting rate of 16% in June 2013 to as low as 0.66% (as of May 2014). ✔ Developed a new audit process to manage high-level risk associated with Mozambique’s tax laws in that crew members are only allowed in-country for 180 days each year or be subject to income tax. ✔ Saved $11,900 in overtime cost in Pemba, Mozambique in 2014.

Fort Worth, Texas

Project manager-oriented position designed to handle special projects and analysis involving crew analytics and the service supply chain. Develops and manages forecast for airline crew short term and long term staffing needs. Analyzes economic climate of the airline industry and the labor market to better predict staffing needs. Analyzes and performs ad-hoc analysis to solve mysteries, run scenarios, solve business problems and improve processes.

Fort Worth, Texas

Manages the Crew Resources department. Develops forecast for airline crew short term and long term staffing needs. Directs pilot vacation bidding within pilot contractual guidelines. Directs training capacities and training requirements. Analyzes economic climate of the airline industry and the labor market to better predict staffing needs. Develops ongoing analysis to match planned performance vs. actual performance. Regularly meets with stakeholders (ALPA, senior management, Crew Planning, Crew Scheduling, Airline Planning, Finance, Recruitment, Flight, and Inflight) to communicate staffing issues across the system. Analyzes and performs ad-hoc analysis on the service supply chain (crew analytics) to solve mysteries, run scenarios, solve business problems and improve processes.✔ Developed and successfully implemented a model that accurately forecasted pilot training cycle times based on labor economics and the concepts of marginal product of labor. This model improved training cycle forecast accuracy by an average of 6.5 training days over the course of 813 total training events.✔ Reduced union grievances attributed to the Crew Resources department by 75+%.✔ Solved the following business problems within the service supply chain: - Issues associated with legacy mitigation procedures of 1000 hour flight time limitations - Constraint in business process associated with awarding Flight Attendants base transfers from international to domestic locations and vice versa. - LAX pilot staffing deficits in June 2011 - Deficits in staffing at Executive Airlines - A constraint in the service supply chain manifested as a deficit in First Officers that moved month over month approximately 3 months in the future. - JFK/LGA Staffing deficits in May 2012 - ERP awarding issues associated with the pilot annual vacation awards in FOS, where a pilot would not be awarded a due vacation if the pilot was inactive.

Fort Worth, Texas

A Crew Scheduling Supervisor directs daily scheduling activities while coordinating these activities with other stakeholders, such as Dispatch, Maintenance, Flight (pilots), Inflight (flight attendants), Training, Union groups, Technical Publications, and Senior Management to successfully overcome any operational issues.✔ Self-engineered and implemented a customer service initiative resulting in an increase of 51% accessibility to our crewmembers and bringing phone level usage to the highest it has ever been.✔ Aided and advised crew scheduling management in strategic initiative to bring company into compliance with FAA audits, including but not limited to the conversion of the Crew Scheduling Procedures Manual to an up-to-date format. Served as project manager, editor, contributor, and liaison among relevant stakeholders: crew scheduling management, technical publications, safety department, publisher and the distributer.✔ Served as crew scheduling technical advisor on a project to purchase and customize a new phone system for American Airlines as a whole, and crew scheduling specifically.✔ Served as an on-the-job training instructor as well as a classroom instructor for new hire crew schedulers. Developed curriculum for classroom and on-the-job training.

Fort Worth, Tx

A Crew Scheduler monitors each individual pilot and flight attendant’s activity to ensure a complete crew complement on every flight in compliance of various contractual union agreements and federal law (FAA CFRs) to facilitate the flow and efficiency of the operation. Responsibilities include daily and next day operational planning, legality tracking, risk management, union-company relations, and day-to-day operations management. ✔ Served as union/management liaison by writing, editing, and publishing web articles to the Eagle pilot union website regarding crew scheduling-related issues.

Garland, Texas, United States

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Mba, Business Administration, 3.9 Gpa

Activities and Societies: Beta Gamma Sigma International Honors Society

Ba, English

Activities and Societies: Baptist Student UnionAdditional study in History and Educational Theory

Associate, Arts And Sciences

Activities and Societies: Baptist Student Union-Senior Council