Charles Jackson is a supply chain and operations management professional dedicated to achieving the optimal balance of financial cost and operational reliability within a supply chain. His people-oriented leadership style supports company operations through employee development, empowerment, and transformational leadership to achieve long-term results. OPERATIONS MANAGEMENT – managed operations on 4 different continents. In total, Charles has 20 years of operations management experience.SUPPLY CHAIN MANAGEMENT – directed service supply chain consisting of, at max, 3289 pilots and 1888 flight attendants at American Eagle airlines. Charles also directed numerous supporting vacancy / displacement bids as well as the second largest pilot displacement bid in Eagle history, consisting of 3201 pilots and 411 total displacements / vacancies.WORKFORCE MANAGEMENT – Proven ability to establish trust and credibility among employees, crew members, and business leadership. Reduced union grievances attributed to the Crew Resources department by 80%.BUSINESS ANALYSIS | SOLUTIONS – Self-engineered and implemented a customer service initiative resulting in an increase of 51% accessibility to our crew members and bringing phone level usage to the highest it has ever been. Served senior management in answering the “What-If”s and “Why”s. Solved numerous problems within the business process. # of employees supervised max at one time: 60 (12 direct reports at max)# of project teams served as active member: 3 (2 at Eagle and 1 at CHC)# of project teams served as project manager: 2 (1 at Eagle and 1 at CHC)# of pilots managed, at max, in manpower planning: 3289 pilots (active and inactive)# of flight attendants managed, at max, in manpower planning: 1888 FAs (active and inactive)Specialties: Operations ManagementSupply ChainForecastingScheduling ManagementWorkforce ManagementBusiness AnalysisAirlineCommunicationAnalystAviationCrew ResourcesCrew SchedulingEnglishForecastInventoryLogisticLogisticsManagementMBAOperationService Supply ChainStrategic PlanningTransportationWorkforce PlanningWorkforce PerformanceOil and Gas