Chuck Walters Email and Phone Number

A special DOJ agency client offered a challenge that induced me out of retirement part-time to develop an Application Portfolio Management and e-Discovery IT business processes. When the seasonably warm weather ends and the snow starts flying, I will be looking forward to my return to my now part-time retirement in sunny Florida, where Pam and the coach reside for the winter. We have been very fortunate to travel the past 16 months visiting family and friends from the east coast to the mid-west.

Project Management, Business Process Engineering, and Business Analysis & Plans for DOJ and DODDeliverable's included the following: - Business Service Catalog Management and Catalogs - Service Level Management and Service Level Agreements (SLA) and Service Delivery Assessment Reports - Configuration Management Business Processes and Configuration Baseline Assessment Reports - Project Management Plans, Technical Engineering Requirements, and Test Plans - Business Plan and CasesProject Management and IT Service Management based on ITIL v3 IT Service Management Certifications: - ITIL v3 IT Service Management Expert - PMP - MBA - Top Secret clearance

Professional instructor of technology and international business in the Carey Business School Graduate program, evenings part-time,

Finance Operations – Managed revenue processes including billing, accounts receivable, collections and cash management. Results have included increased cash collections reduced AR by 22%, improved cash flow by 25% and increased the accuracy of cash forecasting thus minimizing cash borrowing against a bank line for credit. Following best practice methodologies such as ITIL Service Management Service Transition and Service Operations with Change, Incident and Problem Management enabled the efficient and effective achievement of the business objectives and process improvements.International Expertise – Managed financial operations and projects in Europe including managing customer billing and receivables accounts.

Leadership & Management – Transitioned a Financial Planning and Analysis department to a corporate and strategic focus while recruiting an new staff and implementing a new budget system and process in six months. The changes increased business user ownership with a board approved budget in less than 2 months, or in half the time of the prior year’s budget. Leadership changes such as this has earned me recognition by executive management, staff and clients which has resulted in leadership awards at GTSI and Telco Communications, and additional client consulting projects managing from 6 to 60 direct and matrixed staff.Finance & Business Analysis – Directed the analysis of business & systems acquisitions, joint ventures, asset valuations, intangible assets, and Federal government contract bids. Business models included budgets with 3-year plan, incorporating new business opportunities with sensitivity analysis of key business drivers and impact on profitability, cash flow and financial statements. Incorporated best practice and methodologies such as ITIL Service Management Financial Management processes to ensure successful business investment decisions, operating metrics, return-on-investment (ROI), discounted cash flows (NPV, IRR) and performance based acquisition pricing. Communications –Presented performance and budget reports, strategic analysis and forecasts to executive management and banks. Routinely worked with banking institutions on Lines-of-Credit, financial agreements, forecasts and variance reports. Knowledge of executive and bank stakeholder requirements ensured timely and accurate information turnaround increased confidence in reported results. Implemented online executive dashboard for daily performance reporting of key business drivers, KPIs and metrics for revenue and margin.

Program Management from concept to business plan, development, implementation and user acceptance testing. Managed of business and technical projects as diverse as: • Profitability analysis system by product distribution channel that resulted in to improved profitability.• Directed merger partner’s product launch on the client’s support systems, delivering it on the merger schedule. • Managed the migration of a 1M customer base between communication carriers successfully. • Business model and due diligence analysis from system upgrades to domestic and global broadband networks.• Network analysis that resulted in increased revenue and continued capital investment to support growth.

Technical Operations - Program managed the development of new process systems and products, and implementation of video and broadcasting networks. Adherence to project plans, requirements and schedules enabled systems and products to be implemented in as little as six months and the networks in less than three months. Following best practice methodologies such as ITIL Service Management Service Design & Transition and continuous communications to stakeholders ensured the business requirements were achieved on-time.International Expertise – Managed technology operations and projects in Europe and the Middle East of financial and technical operations including managing customer account performance.

Commanded the revenue process from order to billing to organize and enhance financial operation. Reorganized organization to optimize performance and minimize staff growth. Identified and implemented process improvements to improving billing procedures and enhance customer service.• Program managed consolidation and integration of multiple customer business support systems to a single consolidated platform that resulted in a 90% reduction in support staff.• Drove 3% ($15M) annual revenue increase by implementing business process controls.

Analyzed line costs and bad debt to determine service profitability for a telecom client. Established standards and review process to proactively identify risks. Worked with COO on a business plan to acquire company.

Directed the operations of a billing subsidiary, with P&L responsibility. Drove corporate growth by implementing business process controls. Developed and led professional team to support the business organization. • Managed doubling of billing business growth to $1B in 2 years, including commercial growth of 600%.• Ensured 99% billed revenue and collections by implementing business process controls.• Transitioned data processing center to a 7 x 24 operation.• Awarded Telco Presidential Employee Award for leadership of billing subsidiary growth in 1997.

Managed revenue operations from switch to customer invoice to cash receipts. Staff minimized unbilled revenue and maximized cash flow with timely billing and collections. Collaborated with sales and marketing to develop and implement new billing products and on-boarding new customers.