Charles Kizer Email & Phone Number

Charlotte, North Carolina Area

• The New Account Transactional Fraud Prevention Team uses sophisticated risk systems, models, and vendor products to detect and review suspect accounts, perform in-depth research and, when appropriate, restrict monetary.
• Responsible for completing a Risk Review of deposits made by customers through various channels. Review includes considering customer relationship, verifying issuance of deposited items with makers, analysis of.
• Review, verify and/or identify customer transactions to detect/prevent financial crimes activities, policy violations, and suspicious situations in order to mitigate and/or recover losses.
• Monitor moderate to complex account activity which requires research that may involve multiple transaction channels and products.
• Perform general account handling functions such as close account determination, holds, restraints, etc.
• Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.

Charlotte, North Carolina Area

• As Personal Banker and Assistant Store Manager, I am largely accountable for maintaining an in-depth knowledge of all Small Business and Consumer banking areas, including commercial and personal credit, mortgage.
• Cross-selling of business packages of various types while simultaneously achieving profitability objectives that meet the customer's needs and financial goals.
• Processing home mortgage applications, home equity loans, new consumer loans, as well as commercial loans, ensuring all required documentation is complete and meets federal regulations and bank standards.
• Overseeing transactions to ensure all precautions are undertaken to avoid fraud and immediately report any suspected fraudulent activities and discrepancies to the respective authorities and agencies.
• Developing strategies and core trainings designed to effectively train new and existing tellers on how to cross-sell/up-sell services & offerings while delivering exceptional customer service.
• Proactively growing and deepening relationships with existing small business customers in addition to actively prospecting for new Wells Fargo small business and retail customers.

• Exceeded sales objectives by developing a consultative sales strategy, performing client needs assessment, and demonstrating in-depth knowledge of existing vehicle products.
• Maintained familiarity with sales volume, product variety, and selling price points by keeping a pulse on current supply and demand, industry trends, economic indicators, and competitors.
• Motivated other staff members to exceed goals and drive consistent revenue growth while maintaining a high service standard.
• Managed, negotiated, and closed deals through aggressive prospecting and selling for a fleet inventory in excess of 1000 new vehicles. Notable achievements:➢ Top 10% sales volume Q2 2012

• Negotiated payment options and up sell terms with as many customers as possible to resolve delinquency problems.
• Assessed, evaluated and offered recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals.
• Facilitated outbound calls to customers on daily basis while managing all transactional outcomes of the call in a professional and accurate manner.

• Met and exceeded current sales revenue goals by cross-selling Alltel Wireless products and services in combination with carefully ascertaining the needs and goals of the customer.
• Worked collaboratively with all lines of business to improve the customer experience; inspire loyalty and trust.
• Developed, expanded and managed new and existing customer relationships, utilizing a consultative approach coupled with Customer Relationship Management (CRM) strategies.