Charlie Chen Email & Phone Number

Creating and capturing new business opportunities while providing exceptional customer advocacy and success, expert security consulting, and knowledge of known and yet unknown potential threats, based on cybersecurity databases, services, and algorithmic and heuristics tools from WhoisXML API.

New York, New York, United States

Nonprofit service of developing leadership and academic success for underserved New York City youth. Coaching of sailing fundamentals for student and adult programs, to help others become successful in the sport of sailing, at the largest sailing organization in New York City.

New York, Ny

Customer success engagement management of consulting and managed services, for voice and video collaboration.Key Achievements• Recipient of President’s Club sales award, for 113% FY2018-2019 attainment against $14M quota• Consistently held #1 spot in week-over-week performance metrics of pipeline build and sufficiency

New York, Ny

Management of customer success with Microsoft solutions in Office 365, Skype for Business, and Azure.

New York, Ny

Trusted advisor for deploying Microsoft technologies, by cultivating meaningful relationships and collaborating with customers on initiatives. Identified whitespace opportunities, resulting in year-over-year growth of $26M annually.Key Achievements• Recipient of Gold Club sales award, for delivering top revenue of $30M against $20M quota in NY• Created account plan and multi-year account strategy with Account Executive, through customer insight of their business and internal political landscape, to lead and project manage a matrixed team of ten individuals, driving annual $26M revenue • Finished fiscal year 2014 at 115% overall, through a record of proven performance of closing cloud quotas at 282% in 2014, 366% in 2013, and 235% in 2012• Recognition from Microsoft SVP for globally out-competing Apple, by working with Lenovo and Intel, to have a customer lock in the Microsoft platform• Fostered key technology relationships with retail and hospitality customers, to open the doors to non-IT executives, e.g. CFO and CMO• Project manager of a 59,000 Office 365 mailbox migration, to flawlessly coordinate efforts with deployment engineers and product teams, resulting in customer satisfaction of 102% with Microsoft• Generated and communicated value proposition to have a drastic turnaround at Estée Lauder, going from no agreements to signing a net new, three-year, $11M dollar software contract• Mentored new hires and conducted internal training, to create a supportive culture and community

San Francisco, Ca

Subject matter expert on deployment of Microsoft technologies for Fortune 500 companies and implementation of the NIST framework for the Federal sector.Key Achievements• Achieved highest possible performance rating at Microsoft Consulting Services for Public Sector• Conducted POCs, presentations, and deployments at Fortune 500 companies as well as federal agencies, securing the Microsoft ecosystem• Highly sought after consultant known for delivery in complex environments, resulting in consistent 100%+ annual utilization

San Francisco, Ca

Consulting and implementation of Active Directory, Exchange, and Systems Center, for a Microsoft Gold Partner.Key Achievements• High client satisfaction of technical knowledge and business acumen, leading to contact extensions and over performance of consultant utilization rate• Consistently completed large and complex enterprise deployments of Microsoft technologies under budget, allowing consultant firm to grow its brand as the premier Microsoft partner, which was then acquired by Dell