Char Wilson Email & Phone Number

Michigan, United States

The Senior Manager, CSRC Programs will work collaboratively with the CSRC Program Director to improve existing processes, achieve higher quality, and initiate projects/programs in accordance with CSRC strategy to enhance maturation and scalability of the function. The Senior Manager, CSRC Programs will assist CSRC leadership in identifying key opportunities and gaps in CSRC processes, align necessary resources to these priorities, and work with appropriate stakeholders to ensure quality improvement methodologies, tools, and techniques are leveraged to help achieve departmental goals and objectives. Additionally, this role is responsible for crafting and managing the CSRC onboarding program, and ensuring an iterative process by which new CSRC employees are effectively onboarded and developed, thus driving the organization forward.

Rochester Hills, Michigan, United States

Provide strong leadership to the Advanced Application Solutions team in the NAM region. Develop and monitor individual growth of each team member while providing guidance and support on the strategic vision of the department. Create efficiency through proper process documentation and workflows. Develop educational resources geared at supporting learning within the team and OneStream Community.

Responsible for the movement of content between people and systems (e.g., LMS), various stakeholdercommunications and project management. Ensure stakeholder reviews, content contributions and content fulfillment schedules are met. Drive efficiency and effective operations for the Content Development Team processes.

Curator and creator of engaging learning experiences for all OneStream audiences. Analyze the effectiveness of training programs, ensuring they provide tangible value to OneStream learners.Work collaboratively with key stakeholders and technology partners to advance learner experiences.

United States

My primary focus in this role is developing a content strategy based on fulfilling the business objectives of OneStream's customer learning and development needs. I will oversee OneStream Academy's content requirements and create content strategy deliverables across OneStream's entire project life cycle .

Greater Detroit Area

Greater Detroit Area

Key Achievements:- Drove the purchase and implementation of a corporate Learning Management System (LMS)- Spearhead the move from an instructor-led training approach to Web-based/eLearning training - Oversee all aspects of budgeting, planning and strategic training opportunities for 700+ employees- Responsible for the onboarding process; reducing new employee ramp up time/learning curve - Developed and implemented a comprehensive collaboration initiative that inspired cross departmental interaction and team building

Auburn Hills, Mi

Key Achievements:- Drove the purchase and implementation of a corporate Learning Management System (LMS)- Spearhead the move from an instructor-led training approach to Web-based/eLearning training - Oversee all aspects of budgeting, planning and strategic training opportunities for 700+ employees- Responsible for the onboarding process; reducing new employee ramp up time/learning curve - Developed and implemented a comprehensive collaboration initiative that inspired cross departmental interaction and team building

Facilitate preparations, delivery and follow-up for Project: Worldwide sponsored training courses and professional development initiatives. Also responsible for planning and coordinating training initiatives falling under the George P. Johnson University.

Results oriented Marketing professional who has successfully developed strategies for increasing value and brand visibility to the Detroit Regional Chamber. Successfully champion programs to ensure Chamber members retain their membership year over year.

Identified and quantified suppliers to support dealership operations. Leveraged corporate buying power to negotiate the best price for goods and services commonly used by the dealer body. Successfully generated incremental revenue for the department and organization.

Managed the Five Star and Training department for the West Coast Region. Coordinated training activities for 12,000+ dealership staff and corporate personnel.

Successfully managed up to 25 U.A.W. employees in the Customer Assistance Center. Leveraged prior work experience to provide exemplary coaching and development to the Call Center team.

Bachelor Of Science, Business Administration - Business Management

Activities and Societies: Business Management Society; Blacks in Business; Big Brothers/Big Sisters Mentor

Bs Business Administration, Business Administration And Management, General