Chashonna Sharp Email & Phone Number

Livonia, Mi, Us

Livonia, Mi, Us

Accountable for supplier management across multiple customer specific Managed Services Programs (MSP) for Contingent Workers, including onboarding/adoption alignment, program compliance/audit, facilitation of legal services, Program Management Office (PMO) administrative support, and supplier relationships.• Responsible for onboarding and adopting new suppliers into customer MSP programs. • Reviewed contract negotiations/changes, facilitating legal activities, and requests for insurance requirement waivers. • Served as primary point-of-contact for the PMO and supply base for escalations, issues, concerns, research, and general assistance. • General management and maintenance of program documents, supplier information, and communications. • Provided PMO support for ongoing supplier analysis and fulfillment. • Ensured suppliers became and remained compliant for all Certificate of Insurance (COI) requirements, supplier diversity certifications, and post-adoption audits. • Assisted PMOs with the optimization, rationalization, termination, suspension, and documenting of disciplinary actions for suppliers. • Supported and maintained supplier, PMO, and customer relationships.

Troy, Michigan, Us

Researching in-depth business processes and customer issues with the goal of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers or suppliers. • Researching and resolving customer billing and supplier payment issues. • Entering and maintaining all PeopleSoft Contingent Workforce Outsourcing (CWO) Vendors to ensure accurate billing to customers and payment to suppliers.• Analyzing, tracking, and reconciling supplier payment amounts calculated by Kelly's Secondary Supplier system thru payroll, billing, and Accounts Payable to ensure that payments made to suppliers are accurate. • Assisting as needed with the implementation of new suppliers as well as conversions from legacy systems to PeopleSoft; implementing new processes as necessary to support new or unique customer requirements related to the use of suppliers.• Researching adjustments and verifying changes completed correctly on the billing side and remittance side. • Assisting as needed with the research and resolution of debits in A/P system caused by overpayments to suppliers; along with managing the documentation and communication process with suppliers, branches and division management, requesting reimbursement of these overpayments.

Detroit, Michigan, Us

Prevented revenue leakage within company accounts due to human or system error, process and procedure issues and fraud through investigation, audit, and analysis.• Investigated and audited accounts to identify fraud committed by employees and customers. • Gathered, analyzed, and audited large amounts of complex data daily.• Successfully stopped revenue leakage averaging $1.2 million dollars a year.• Implemented system changes that saved the company $120K a month in lost revenue.• Wrote, researched, recommended, identified, implemented, and enforced processes and procedures to reduce fraudulent behavior and financial impact to OnStar and its accounts.• Served as a Subject Matter Expert on billing implications, call center errors, fraudulent activities, and policies and procedures.• Completed Process Risk Management testing and white papers. • Managed day to day operations and served as team lead on numerous audit teams and reports.• Trained and developed new hires and less experienced advisors in other areas of business to prevent further financial loss.• Communicated with the call center and internal leadership to detect, prevent, and resolve customer billing issues, advisor errors, and internal and external fraudulent activities. • Developed new methods of auditing reports and accounts to minimize impact to the company and its customers.• Provided input on issues where a high level of analytical ability was needed.• Assisted in developing solutions to complex, unusual, and difficult problems.

Seattle, Washington, Us

Protected Nordstrom's assets by identifying shoplifters and fraudulent refunders, internal theft, and ensuring building security and safety. • Interviewed employees, shoplifters and witnesses related to investigations of theft, fraud and safety incidents.• Researched internal fraud and theft using internal control procedures and reports.• Utilized CCTV surveillance equipment to identify and document internal and external actions that may lead to company loss.• Monitored and maintained the entire store security matrix from the cash room to the employee security profiles. • Trained and scheduled other loss prevention agents based on store needs.• Conducted store and employee inspections for safety and code violations.• Maintained a working knowledge of civil and criminal laws and regulations.• Logged and secured evidence related to incidents that caused loss to the company.• Lead emergency response protocols for medical, fire, power outage, and lost child situations.

Grand Rapids, Michigan, Us

Utilized Meijer’s apprehension guidelines to seek out and apprehend shoplifters; used internal store documents to seek out team members that were causing loss to the company due to theft or negligence. • Conducted interviews of shoplifters, team members, customers, and witnesses in regards to investigations of theft, fraud and safety incidents.• Maintained a working knowledge of civil and criminal laws and regulations.• Secured evidence related to incidents that caused loss to the company and testified at hearings.• Documented and researched team member involvement in theft, embezzlement and fraud.• Worked closely with local law enforcement to ensure the safety of the customers and protection of the company’s assets. • Setup and utilized surveillance equipment to aid in the apprehension of shoplifters and team members causing loss to the company.• Conducted inspections for safety and code violations.Lead priority response calls for medical emergencies and store Amber Alerts.

Master Of Science (M.S.), Administration

Bachelor Of Science (Bs), Criminal Justice