Chasity Daniel Email & Phone Number

I am a corporate resolutions specialist at The Home Depot, where I have been working going on 6 years. I have a strong background in customer service. I provide prompt and consistent communication, coordination, organization, and enjoy managing the small details while ensuring exceptional customer service and support. My core competencies include, customer relationship management (CRM), problem solving, being resourceful, resilient and action oriented. I aim to create seamless interactions throughout all lines of business.In my current role, I assist our front line agents with order questions, problem solving suggestions as well as taking over escalated customer order inquires. My role consist of assisting customers via calls, messaging and case management. I use various platforms and tools to gather customer assisting details, provide feedback, refund inquires, returns, identify and report potential fraud acts. Collaborating with my peers and colleagues to resolve customer needs. I've also received recognition from management for outstanding customer service, and for continuously taking care of our customers and my peers. My passion to continue learning new skills and task which drives my desire to seek new opportunities that strengthen my ability to create effortless experiences.