Laura Chassagne Email & Phone Number

San Francisco, CA, US

PagerDuty is the leading digital operations management platform for businesses. On-call management, escalations, schedules......Event IntelligenceAnalyticsReal-Time VisibilityWe empower DevOps, IT operations, support, security, and business leaders to turn any signal into insight and real-time action across any operational use case. When revenue and brand.

Colorado Springs, CO, US

Round Rock, Texas, US

Waltham, MA, US

• Meets and exceeds both individual and team quarterly customer renewal numbers.
• Relationship Management to promote customer adoption, utilization, and satisfaction resulting in growth and retention.
• Works with Product Management, Account Managers, Professional Services and other internal teams as Customer Advocate to best address customers' business goals, strategic vision and feedback appropriately.

Detroit, MI, US

• Technical Pre-Sales support with technical discovery, overviews, demonstrations, and proof of concepts.
• Conducted and designed proof of concepts to mirror customer process to demonstrate product value tailored customer’s business needs and end user experience.
• Expressed ideas appropriately to a wide variety of audiences in a professional, clear, and concise manner, both verbally and in writing

South Jordan, SLC, Utah, US

• Responsible to multiple accounts as single point of contact for all technical needs and beyond as TAM
• Designed and developed "Day in the Life" Playbook
• Managed customer relationship by relaying current events, developments and solutions that fit the customers specific needs
• Compiled and delivered Quarterly Reports – took on project of integrating SAM/TAM report template
• Performed Gap Analysis periodically to show customers how to gain more out of their existing LANDesk investments

South Jordan, SLC, Utah, US

• Responsible for World Wide technical enablement for our channel partners
• Organized week long training sessions for partners worldwide with over 100 attendees
• Key point of contact for over 200 Channel Partners with focus on the top 25
• Initiated monthly HotSyncs to communicate hot topics, technical tips and tricks as well as top ten support issue solutions to technical resources at partners
• Produced video clips of the product offerings with solution selling flavor for new partners

South Jordan, SLC, Utah, US

• Develop and Deliver “C” level presentations communicating the ROI of LANDesk Products
• Provide Proof of Concept / Pilots as required including process design and delivery
• Delivered architecture designs and technical content for customer RFIs and RFPs
• Successfully saved customers, such as Xilinx and Williams-Sonoma, from dissatisfaction due to previous account management
• Developed a trusted advisory role within customer relationships to identify up-sell opportunities and cross sell with LANDesk Partners

South Jordan, SLC, Utah, US

• Conducted smoothly run classes, within my control, due to organization and attention to details, while always thinking ahead and remembering the big picture
• Effectively communicated complex topics, both verbally and written, to diverse users in a variety of environments
• Team player able to work well with others or individually to come up with innovative ideas and solutions
• Addressed all unexpected issues with adaptability, quick thinking, or deferment until further research can be done to ensure the best and more accurate answer

- Addressed a variety of technical courseware as an instructor, SQL, Java script, PERL, Database Design & Implementation, Database Administration, Web Design, HTML, MCSE, MSDBA, Net+, TCP/IP, CNA, CNE; Ensured all student expectations were met by identifying them at the beginning, addressing them throughout, and reiterating met expectations at the end of.

- Responsible for traveling with, setting up, maintaining, and teaching on a kit of networked equipment including 23 full size desktop computers- Developed courseware and certification, including lab exercises, for Intel's LANDesk Management Suite- Presented, tested, and completed courseware projects successfully on a timeline