Chat Joanne Sison Email & Phone Number

National Capital Region, Philippines

● Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc.● Recruiting passive candidates through phone calls, emails, and general relationship-building.● Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements.● Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references.● Maintaining a record of candidates sourced through the SS Tracker.● Creating end of day reports of productivity and results.

Philippines

I was a Customer Service Representative on an Australian Telco account from 11/2019 to 01/2020 and we are accepting calls from customers who have general inquiries, billing concerns,and complaints to ensure high customer satisfaction for the company. Then I was transferred to an American Retail account and had a position Customer Service Advisor from 01/2020 to 03/2023. We are accepting calls from customers who have general inquiries and concerns to ensure high customer satisfaction for the company.; accepting escalation calls from customers who have complaints about the products and processes; and offering services available in their area.

Mandaluyong, National Capital Region, Philippines

I worked as a Sales Representative on an Australian Telco account from 06/2018 to 08/2018 and 01/2019 to 11/2019

Pasig, National Capital Region, Philippines

On this this position, we are ensuring that the calls are handled efficiently; ensuring that the correct process is being followed and correct information is provided to the customer; ensuring that everyone is calibrated in terms of the processes; explaining and presenting the metrics that newly hired representatives need to follow to ensure quality calls; and coaching representatives who have an opportunity on their calls.

Mandaluyong, National Capital Region, Philippines

I worked as a Customer Service Representative on an American account and we are accepting calls from customers who have general inquiries, billing concerns, and complaints to ensure high customer satisfaction for the company; helping customers to fix their service issues by providing basic troubleshooting steps or setting up trouble calls; and offering and processing service upgrades for a better service experience.

Quezon City, National Capital Region, Philippines

As a Quality Inspector I monitor the product’s quality during production and packaging; check the products’ labels in the initial and final packaging; ensure that the manufacturing date and the expiration date are correct; check if the required quantities of the products for delivery are complete; verify or calibrate the weighing scale used; check if the 5s and GMP are followed by the production personnel; and verify the pre-weighed raw materials before they undergo the mixing process.

Parañaque, National Capital Region, Philippines

As a Food technologist I monitor the product’s quality from receiving to processing and packing; ensure the quality of the labeling and packaging materials (plastics and boxes) used; ensure that the barcodes are correct; ensure that the manufacturing date and expiry date are correct; monitor the final output every day; monitor/check the cleanliness of the production and packaging area; providing visual aids regarding proper hand washing and proper uniform; and checking if products are directly touching the floor to ensure that there is no cross-contamination.

Pasig, National Capital Region, Philippines

As an Analytical Sensory Panelist, I evaluated food products by applying the principles of sensory evaluation.