Manager, Promotion Operations
Current• Manage the end-to-end Promotions Operations and Offer process. This includes, working cross functionally with key business stakeholders to ensure promotional offers make sense, are accurate, work within system tech and are executed without error for customers• Make recommendations to executive leaders on new offer functionality and how to best execute operationally • Create clear communications for stores including tasks, messages and SOPs around updates to POS, promotions and new enhancements • Re-evaluate and streamline offers(s) to ensure needs of business and stores are met• Test new functionality, processes and operational readiness in labs and stores• Lead team on pioneering new tech and processes for Promotion 2.0 initiative• Maintain subject-matter expertise regarding capabilities and system functionality• Manage four direct reports on Promotions Operations Team• Support online Customer Experience team with promotional issues by providing resources and receiving feedback2023 - 2024: Chair of Career Navigation sub-committee, for the Marketing Department's Professional Development Committee