Belle Chedevergne Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

🌟 Freelance Senior UX Researcher for Askable Plus 🌟As a freelance Senior UX Researcher with Askable Plus, I work with diverse clients to deliver end-to-end research projects, from the initial kickoff right through to the final report. I handle every stage to ensure insightful, user-focused outcomes. My role includes:💫 Kickoff & Planning: Collaborating with stakeholders to set clear research goals and outline a strategic approach.💫 Participant Recruitment: Using Askable’s platform to source and recruit target users for valuable sessions.💫 Discussion Guide: Creating well-structured guides that focus on project objectives and yield top-quality feedback.💫 Facilitation: Running unbiased, engaging sessions where users feel comfortable sharing honest insights.💫 Analysis & Reporting: Translating findings into concise, actionable reports that empower teams to make informed decisions.By providing a dedicated, neutral research approach, I help teams uncover the user insights that drive impactful design and innovation. If your team needs a reliable, full-service Senior UXR for your next project, you can reach out to Askable and ask my Name!

Sydney, New South Wales, Australia

In my capacity as a Freelance Experience Consultant with Cratix & X Revu, I wear multiple hats to drive holistic improvements in Employee Experience (EX), Customer Experience (CX), and User Experience (UX). My multifaceted role is instrumental in nurturing an environment where employees thrive and customers/users are delighted, all while recognising that a positive Employee Experience serves as the foundation for a transformative ripple effect, amplifying the impact on CX and UX, ultimately propelling business and revenue growth.Key Responsibilities:✨ Strategic Experience Enhancement:- Formulate comprehensive strategies that synergise EX, CX, UX.- Collaborate with clients to align experience objectives with overarching business goals.✨ Experience Audits and Analysis:- Conduct thorough assessments and audits of employee engagement practices, customer touchpoints, and UX journeys.- Analyse data to identify opportunities for enhancement and improvement.✨ Customised Solutions:- Develop tailored experience solutions for clients, addressing their unique needs and challenges.- Implement initiatives and policies to boost employee satisfaction, elevate CX, and optimise UX.✨ Training and Development:- Design and deliver training programs and workshops for employees, leaders, and CX/UX teams.- Equip stakeholders with the skills and knowledge to create exceptional experiences.As a Freelance Experience Consultant, I play a pivotal role in orchestrating a harmonious symphony of Employee Engagement, Customer satisfaction, and User Experience excellence. My multifaceted approach generates a positive ripple effect, propelling our clients toward sustainable growth and success.

Sydney, New South Wales, Australia

Passionate self-employed professional dedicated to helping individuals achieve their career aspirations and personal growth. I am thrilled to have created Ira LIGHT, where I offer my intuitive guidance and expertise to empower others in their journey towards success and happiness. About Me: With over 15 years of experience working in roles for prominent organisations such as YouTube, Kimberly-Clark, and Woolies X, I've developed my skills and understanding of the corporate world. However, over the last 6,5 years and especially the last 3,5 years, I embarked on a profound and transformative self-discovery journey that expanded my knowledge in various modalities. I now integrate my corporate expertise with practices such as intuitive Tarot and Oracle cards therapy, Reiki, and Light Language to assist individuals in uncovering deep insights, making informed decisions, and nurturing their overall well-being. My mission is to illuminate the path to personal and professional excellence, creating a harmonious and fulfilling balance between one's career and personal life. My Services: ✨ Career Guidance: I provide insights and strategies to help individuals navigate their career paths, whether they're at a crossroads or seeking a fresh perspective. ✨ Personal Development: My focus extends beyond career success to personal growth, fostering self-discovery, confidence, and overall contentment. ✨ Well-Being: I offer Reiki and Light Language healing to support individuals in their personal journey, creating a sense of inner peace and wellness. Why I Do What I Do: I believe that a fulfilled personal life and a thriving career are intertwined. When we find joy and purpose in our personal lives, we are better equipped to excel professionally, and vice versa. It's all about creating an authentic life that is truly our own. Visit my website www.iralight.com and book your first session with me

Sydney, New South Wales, Australia

Key responsibilities:✨ Identifying research needs, prioritise, and manage research initiatives✨ Partnering with stakeholders across various disciplines (Design, Product)✨ Conducting Rapid research projects supporting all stages of the product design process (ideation to evaluation) for app and website✨ Effectively communicating research findings to stakeholders with varying needs✨ Managing research operations; including research processes, participant recruitment, and research toolingKey achievements:✨ Contributed to shaping the future of omnichannel digital self-service by designing a seamless customer experience spanning FAQs, chatbots, help contact options, and tools for the Customer Service ✨ Representative team, leveraging Generative AI (GenAI) solutions.✨ Led 14 research studies supporting the Customer Success team, including competitive analysis, quantitative cadence surveys, qualitative 1:1 usability testing, and unmoderated usability testing via UserTesting.✨ Developed a comprehensive Research Plan at the start of the contract and concluded with a Research Synthesis, highlighting key insights across various stages of the Woolworths and Rewards apps: Digital Entry Points, Help Resources, Channel Guidance, Assisted Support (Bots, Customer Hub and Store Teams), and Post-Interaction.

Zurich, Switzerland

The mission - Introduce Ipsos Switzerland and its customers to the dynamic world of User Experience. Key responsibilities:✨ Creating a UX Business Unit: Starting from scratch with the support of other BUs and Global UX support.✨ Attracting New Clients: Expand Ipsos Switzerland's client portfolio by leveraging the new UX capability. On the lookout for new opportunities and partnerships that align with Ipsos' vision.✨ Empowering Existing Clients: not just here to gain new clients; here to enhance the relationships already in place. Work closely with existing clients and Ipsos teams to introduce them to the transformative potential of UX.✨ Training and Education: Knowledge is power. Educate the internal Ipsos teams on the intricacies of User Experience, ensuring that every employee understands its value and potential impact on their clients' success

Zurich, Switzerland

Hands-on:✨ Collaborating with designers and project managers to scope research plans to meet stakeholder requirements while maintaining a high level of rigour✨ Coordinating the schedule of the right Creators and Viewers with the dedicated recruitment teams✨ Adapting different research methodologies (quantitative and qualitative) to provide the best research outcomes✨ Conducting all the user testings remotely with participants all over the world✨ Synthesising findings in a tight turnaround time and create clear, actionable reports to drive product improvements

Sydney, New South Wales, Australia

Key achievements:✨ Set up a User Experience Research practice, scoping and facilitating usability testing✨Successfully researched to improve the following platform features: job search/post, worker availability, new on-demand service, client search journey, support style, profile and video call✨ Created a ‘remote research’ only process to cater for Mable specific user needs across Australia

Sydney, Australia

Key achievements:✨ Improved customer experience by supporting and conducting qualitative research with customers and store teams for major initiatives such as My Dan’s loyalty program, DM and BWS app launch testings, DM on-demand delivery and BWS payment change✨ Fostered team collaboration by creating a Trade deck for the weekly Digital stand up and a Service Design Newsletters to update the broader team of advancements✨ Implemented new ways of analysing usability tests enabling team engagement

Surry Hills, New South Wales, Australia

Key achievements:✨ Improved the VOC report by quantifying customer feedback and bringing to life key insights to help the squads prioritise their backlogs✨ Contributed to improving the website design experience which increased the VOC site navigation, the DX Ranking, the traffic and number of search✨ Enhanced the Woolworths app which contributed to the increase of Mobile Web conversion, Mobile traffic, Mobile app revenue ✨ Created new processes for the UX/UI designer team for more efficient research✨ Delivered UX Personas for helping the UX team to understand the users' needs, experiences, behaviours and goals✨ Implemented new ways of analysing usability tests, helping team’s collaboration & engagement✨ Successfully refurbished the Usability Lab to ensure better user testing

Sydney, Australia

Key achievements:✨ Introduced a new research supplier – Kantar Millward Brown which was proven to be a very successful relationship✨ Developed and implemented the ‘One Number Score’ Kantar Millward Brown methodology to test all ads to consistently meet gaps in the business✨ Launched the new nbn Online Community which enabled cost saving by fast and lean research

Milsons Point

Key achievements:✨ Maintained great relationships with all key stakeholders including research, creative, comms and PR agencies being involved in creative briefs, tissue sessions, executions, pathways & packaging ✨ Highly regarded and involved in marketing strategies with the ability to provide insightful inputs✨ In one year, launched successfully 100 surveys through online panels that helped the marketers to take quick strategic and commercial decisions whilst saving huge costs for the company✨ Increased all panel’s response rates with interactive surveys and engaging newsletters✨ Recipient of the Kimberly-Clark Innovation Award for best consumer innovation for U by Kotex

Sydney, Australia

Key achievements:- Acquired expertise in Brand Positioning, Net Promoter Score, Category deep-dives, New Product Development, Communications Research, Usability Testing, Digital Trends, Packaging Research, Virtual Shelf, U&A, Segmentation, Category Mapping, B2B Customer Satisfaction- Contributed by adding new clients to the Hub Insights portfolio: Peugeot Citroën and Samsung

Key achievements:✨ Achieved 100% customer enquiry & project brief deadlines by streamlining coordination & communication amongst various stakeholders (i.e. Sales, Perfumers, Evaluators, Marketing, CI, Technical, Safety departments)✨ Contributed to winning several multi-million dollar client projects in HC/PW/FS product ranges ✨ Implemented successful new order management system that significantly facilitated the input into SAP, reducing mistakes, unclear communication & turnaround time from sometimes several days to a few hours

Gouda, South Holland, Netherlands

Key achievements:✨ Developed standard marketing reports consisting of definition of the products and turnover, covering around 65 representatives and 35,000 doctors/pharmacists for the relevant categories of patients✨ Analysed company & competitor performance in the Dutch market using internal software tools. This helped the team to reconcile sales data collected from different sources and take corrective measures for closing gaps✨ Created a new process using Excel for reporting all the doctor interview details from medical representatives. This data report was updated for review in the beginning of each month. New process reduced turnaround time from 5 to 1 day

France

Key achievements:✨ Implemented pilot study to test market acceptance of medicines (by both patients and doctors), ✨ Presented global market research plans, market trends and impact of new medicine introduction to the current market✨ Conducted product performance follow-up using market analysis tools - used by global team to flag market opportunities