Sara Lima Email and Phone Number

Key Achievements: - 2023 Sales figures (within a team of two people, including Head of Channel) -Q4: £350k target / £617k achieved. (176%) Partnerships contributing to ~35% of total revenue -Q3: £250k target / £203k achieved -Q2: £150k target / £254k achieved - Individually brought on board 20+ new channel partners and agencies within the Mid-Market segment, expanding the company's reach and revenue footprint.Role: - Educated partners on the benefits and features of Lunio’s platform and Partner Program, positioning it as the preferred SaaS solution in the ad fraud space, by conducting lunch & learns, team training sessions and in-person meetings/demos with agency partners and prospects. - Collaborated with digital agencies to identify/qualify potential leads, ensuring a steady flow of opportunities into the sales pipeline. - Worked closely with the Sales and CS teams to nurture and progress leads through the sales cycle. - Owned and managed the research and evaluation for a new PRM platform, conducting thorough reviews and building a business case across several vendors. - Developed and executed strategies to drive revenue from referrals, leveraging partner networks and resources. - Acted as the primary point of contact for partners, addressing inquiries, providing support, and ensuring partner satisfaction. - Developed marketing collateral and resources to support partner outreach and promote PRM platform adoption. - Tracked and analyzed key performance metrics related to referral revenue and pipeline development, providing regular reporting to internal stakeholders. - Ensured CRM hygiene, including accurate pipeline management and forecasting, resulting in improved sales efficiency and effectiveness.

- Plan, negotiate, buy, track, and optimize B2B media campaigns to acquire budget-conscious advertising space - Detect/ generate new business opportunities with fresh leads and prospect clients on a daily basis, as an affiliate partner for Sports Betting/Online Casino brands - Consecutively exceeded out-reach monthly target by an average of 120% - Account management of clients on an international scale, effectively utilizing my trilingual skills to tailor communications accordingly - Successfully manage a client portfolio of 40+ publishers, across 4 continents - Manage and nurture client relationships through personalized assistance, by meeting contractual commitments and exceeding mutual expectations - Schedule, contract and budget management, as well as paperwork, invoice reconciliation, proof of performance and post-analysis - Knowledge of the digital advertising landscape and iGaming/Gambling Industry ecosystem.

- Respond to customers’ e-mails and phone calls to resolve problems such as wrong orders, payment clarification, delivery issues, product warranty, exchange/return requests and refunds;- Work in compliance with company policies and business model, in accordance to brands/partners requirements;- Utilise interpersonal communication skills while providing high-level, exceptional customer service and engaging with customers to tailor advice and recommendations;- Promptly attend to customers’ requests and anticipate further queries, thus preventing possible doubts and issues from rising;- Build close rapport with Private Clients, taking into consideration the different levels of loyalty tiers, thus carefully ensuring customer retention;- Daily monitoring of KPI’s, to achieve and succeed targets and expectations.- Continuous collaboration with various departments within the company, in order to achieve harmonious communication among all teams.

- Booking and managing restaurant reservations, inquiries and private bookings through e-mail, telephone, in-person and various data-base systems.- Demonstrated proficiencies at telephone, e-mail and front-desk reception within a high-volume environment. Calmed upset customers, researched and rapidly solved problems to rebuild client trust and prevent loss of key accounts.- Developed rapport with clients to generate repeat business/ spot VIP customers immediately, providing special treatment accordingly, including preferred tables;- Prepared and developed daily customer movement reports, as well as cover reports and biweekly records;- Managed all in-bound calls with the utmost efficiency and professionalism, often re-routing them to the correct departments;- Answered customers’ enquiries, complaints and requests through e-mail in an exceptionally timely manner, always offering extra information and support in order to build a closer connection with the company.- Collaborated with the Events Team/ Management and staff to plan, organise and promote special events.