Chee Hung Email & Phone Number

New York, NY, US

New York City Metropolitan Area

Greater New York City Area

• Spearheading change management projects to improve communication, content management, and collaboration for several New York City organizations. Leading cloud service transitions and training for founders, C-suite.
• Increased a leadership development organization’s productivity by over 20% while reducing IT spend by 50% in 6 months.
• Saved 60% in technology spend for a women’s health services organization.
• Developed train-the-trainer processes to ensure top-down engagement in collaboration practices.

Greater New York City Area

• Led international team of knowledge (content) specialists, UI developers, and visual designers to develop applications and processes championing social collaboration and content sharing for 30K client-facing.
• Increased user engagement 25% annually by managing development and transformation of iX’s social technology platform.
• Contributed to 10K hours saved and over $84M in associated sales revenue from consultants’ use of social tools and content-sharing services.
• Directed content management portal towards key improvements to user experience, such as embedding digital assistant, syncing content with third-party systems, and improving front-end interface.
• Drove efforts with iX acquisition teams for Bluewolf (Salesforce) and Resource/Ammirati (digital marketing) and IBM’s partnerships, including Apple (mobile development) and Adobe (marketing platform), ensuring top.

Greater New York City Area

• Held concurrent roles and responsibilities for 2 years. Oversaw international team supporting 100K consultants and operations of 20K research requests, including application development, client service, campaign.
• Cut administrative time per research request 50%, saving thousands of hours annually, by merging several applications into one product.
• Increased value 20% managing third-party vendor relationships with leading research firms (Gartner Group, Forrester Research, and IDC), at no cost increase to GBS.
• Implemented seamless consolidation of business research departments, decreasing GBS budget costs $3M by streamlining processes and simplifying user experience.
• Received #1 team client satisfaction rating for quality and response time of requests from teams managed in APAC, NA, LA, and MEA.

Greater New York City Area

• Led competitive intelligence for hundreds of client-facing teams, including business development, proposal, and engagement guidance for Fortune 500 clients. Produced monthly industry newsletter for 9K partners, project.
• Received team’s highest-ever average client satisfaction rating and achieved 100% of deadlines for client research inquiries consistently throughout tenure.
• Tripled user activity in less than 4 months, leading to realized productivity savings valued at over $7M, by initializing and managing user experience improvements to corporate knowledge management portal. Received.
• Managed over 2K top research insights for reuse within knowledge management environment, integrating early adoption of emerging social and cloud-based technologies for expanding global research initiatives.