Spearheading change management projects to improve communication, content management, and collaboration for several New York City organizations. Leading cloud service transitions and training for founders, C-suite executives, and staff nationwide. • Increased a leadership development organization’s productivity by over 20% while reducing IT spend by 50% in 6 months. • Saved 60% in technology spend for a women’s health services organization.• Developed train-the-trainer processes to ensure top-down engagement in collaboration practices.

Led international team of knowledge (content) specialists, UI developers, and visual designers to develop applications and processes championing social collaboration and content sharing for 30K client-facing consultants. Advised business leaders globally as trusted expert to prioritize and deliver knowledge-sharing solutions.• Increased user engagement 25% annually by managing development and transformation of iX’s social technology platform.• Contributed to 10K hours saved and over $84M in associated sales revenue from consultants’ use of social tools and content-sharing services.• Directed content management portal towards key improvements to user experience, such as embedding digital assistant, syncing content with third-party systems, and improving front-end interface.• Drove efforts with iX acquisition teams for Bluewolf (Salesforce) and Resource/Ammirati (digital marketing) and IBM’s partnerships, including Apple (mobile development) and Adobe (marketing platform), ensuring top content was managed and marketed.

Held concurrent roles and responsibilities for 2 years. Oversaw international team supporting 100K consultants and operations of 20K research requests, including application development, client service, campaign management, market communications, and analytics.• Cut administrative time per research request 50%, saving thousands of hours annually, by merging several applications into one product.• Increased value 20% managing third-party vendor relationships with leading research firms (Gartner Group, Forrester Research, and IDC), at no cost increase to GBS.• Implemented seamless consolidation of business research departments, decreasing GBS budget costs $3M by streamlining processes and simplifying user experience.• Received #1 team client satisfaction rating for quality and response time of requests from teams managed in APAC, NA, LA, and MEA.

Led competitive intelligence for hundreds of client-facing teams, including business development, proposal, and engagement guidance for Fortune 500 clients. Produced monthly industry newsletter for 9K partners, project managers, and consultants on latest competitive trends for sales efforts.• Received team’s highest-ever average client satisfaction rating and achieved 100% of deadlines for client research inquiries consistently throughout tenure.• Tripled user activity in less than 4 months, leading to realized productivity savings valued at over $7M, by initializing and managing user experience improvements to corporate knowledge management portal. Received only Team Excellence award out of 18 researchers.• Managed over 2K top research insights for reuse within knowledge management environment, integrating early adoption of emerging social and cloud-based technologies for expanding global research initiatives.