Chelsea James Email & Phone Number

Boulder, Colorado

Wilmington, Delaware

Wilmington, Delaware

Lead/Manage field staff in providing excellent customer service, quality home care with focus on delivery and coordination of client services. Responsible expansion of caseloads through relationship building and recruiting efforts, while maintaining a gold standard of quality case management with current clients.

Wilmington, Delaware

Provide high quality customer service to over 100+ clients per month. Greeting customers, monitoring the phones, troubleshooting various issue in person, or via phone/email.

Wilmington, Delaware

I was responsible for the processing of new business, renewals, endorsements, cancellations, reinstatements, and reinsurance certificates for construction line of business. Distributed insurance binders and policies within processing standards established by management. Ensured effective communication with underwriters to provide accurate and efficient processing of policies and requests. Consistently met monthly deadlines and contract certainty dates and repeatedly showing a team effort by assisting team members in peak volume times. Participated in User Acceptance Testing (UAT) of solutions to Operations issues prior to deployment within the work environment. Supported business analysts with feedback and recommendations in the development of the Work Queue program role out for construction. Assisted in the training of new employees while continuing to expand and learn additional lines of business.

Wilmington, Delaware

My duties consisted of :- Monitored the phones, resolve problems and answer questions concerning auto, general liability and catastrophe claims.- Review all items in the Apollo First Notice of Loss queue. Identify correct handling entity. Complete registration or suspend as determined by current process.- Worked on a variety of vendor related operations projects as needed- Assist in training of new employees both technical and operations on different claim applications and systems- Created acknowledgement letters for brokers and undersigned- Perform all types of claims processing within OMNI and Genius claim systems- Processed incoming checks for claims

- First aid responder for various sports, summer camps- Assisted the head athletic trainer for the Wrestling, Men & Women’s Track & Field team during preseason/season/post season- Aided in the setup/coordination for the 2012 Penn Relays