Chelsea Chu Email & Phone Number

Retain and engage Venture X customers through marketing, product experiences, and customer offers- Optimize customer journey marketing from booking to annual renewal- Define and prioritize tech roadmap for future digital experience enhancements- Design end-to-end customer engagement strategy of proactive and reactive customer offers- Maintain survey pipeline to receive regular customer feedback

Mclean, Virginia, United States

Led cross-functional Launch Program of 800+ team members for Capital One’s first premium travel rewards card Venture X- Aligned executive leadership and roadmaps across product strategy, digital experience, and credit policy teams to define launch MVP- Ensured delivery of all MVP objectives through regular progress check-ins and managing tradeoff discussions with leadership- Managed executive stakeholder alignment process for critical launch readiness milestones (e.g. PR go-live, application go-live, etc.)- Led end-to-end testing program across 50+ tech and ops teams resulting in no critical failures at launch

Managed account terms and monitored health of the Upmarket Card portfolio- Created program to directly monitor and manage spend margin saving ~$10M annually in losses- Developed and automated comprehensive daily portfolio monitoring for executive leadership to measure behavior changes during COVID- Provided regular recommendations on rates and fees as recession readiness levers

Developed and executed sales incentive plan for salesforce of ~200 middle market bankers- Created and rolled out new backbook deposit KPI to ensure long-term customer retention- Recommended new incentive plan structure to more fairly reward both frontbook production and backbook retention

Richmond, Virginia Area

Optimized pricing algorithms used to acquire inventory in auction and direct-to-consumer channels- Drove $10M in profitability through new direct-to-consumer buying strategy- Identified $50M in annual profit opportunity in cost forecasting at auction- Spearheaded use of Tableau for the analyst community

-Explained mathematical concepts in a way that students uncomfortable with the material could understand-Determined best practices for explaining content that students consistently found most difficult

-Lead staff in the organization of a comprehensive music library-Organized paperwork and set-up for weekly registration-Inventoried and sorted class materials

Master Of Arts (M.A.), Mathematics

GPA: 3.71

Bachelor Of Science (Bs), Mathematics

Minors in Chemistry and Business GPA: 3.67

High School