Chelsea Rose Email & Phone Number

Brooklyn, New York, United States

Greater New York City Area

-Ensure high quality guest experience through regular training and management of Visitor Experience Associates-Experienced in all customer service roles including box office, ushering, coat check, way-finding, retail sales, house management, gallery attending and call center-Responsible for communicating all changes to scheduling, software, procedures and programming-Serve as a liaison between Visitor Experience Associates, management and other departments-Praised by customers… Show more -Ensure high quality guest experience through regular training and management of Visitor Experience Associates-Experienced in all customer service roles including box office, ushering, coat check, way-finding, retail sales, house management, gallery attending and call center-Responsible for communicating all changes to scheduling, software, procedures and programming-Serve as a liaison between Visitor Experience Associates, management and other departments-Praised by customers and colleagues for my extensive knowledge and exemplary customer service skills in high stress situations-Thanked by Visitor Experience Associates for my diligent yet approachable management and teaching style-Proficient in Tessitura ticketing (CRM), Shopify (POS), and Zendesk (CS) Show less

Greater New York City Area

Greater New York City Area

Annandale On Hudson, New York

-Supervised and managed all box office operations before, during, and after performances-Efficiently utilized Tessitura for transactions, refunds, batch ticket printing and will call-Coordinated all activities with front of house team-Frequently praised by customers for my helpful and cordial energy-Supervised box office and will-call attendants during performances and trouble shot ticketing issues-Responsible for cashing attendants in and out, logging box office reports and… Show more -Supervised and managed all box office operations before, during, and after performances-Efficiently utilized Tessitura for transactions, refunds, batch ticket printing and will call-Coordinated all activities with front of house team-Frequently praised by customers for my helpful and cordial energy-Supervised box office and will-call attendants during performances and trouble shot ticketing issues-Responsible for cashing attendants in and out, logging box office reports and recording customer issues for each shift Show less

Annandale On Hudson, New York

-Supervised all host staff and assigned positions nightly based on specific event needs-Acted as the primary point of contact for guests, gracefully solving guest complaints and skillfully answering all questions related to the venue, season and history-Managed venue entrance and ushered patrons to assigned seating for dinner and performances-Corresponded with Venue Manager, Facilities Manager, Box Office, kitchen staff and other hosts to quickly address and solve… Show more -Supervised all host staff and assigned positions nightly based on specific event needs-Acted as the primary point of contact for guests, gracefully solving guest complaints and skillfully answering all questions related to the venue, season and history-Managed venue entrance and ushered patrons to assigned seating for dinner and performances-Corresponded with Venue Manager, Facilities Manager, Box Office, kitchen staff and other hosts to quickly address and solve issues-Increased the speed and effectiveness of set up, breakdown and turnover of events-Remained resilient and calm during physically demanding late night with crowded and fast paced events Show less

Kingston, New York

-Taught gymnastics (Beam, uneven bars, tumbling) and dance fundamentals to children ages 3-5 years in fun, energetic and creative ways -Balanced lessons plans, tight time constraints and the needs of students to ensure progress and FUN!-Carefully spotted and corrected students to ensure safety and proper form for an injury free learning experience

-Assisted Program Manager with general administrative duties for day-to-day operations (i.e. phone/email inquiries, data entry, mailings) and as needed projects-Assisted with box office duties and acted as point of information for guests-Efficiently organized, filed and entered applicant information into database for over 150 summer intensive dancers-Connected with local elementary school students to bring over 300 local students to Kaatsbaan for the first time-Coordinated the… Show more -Assisted Program Manager with general administrative duties for day-to-day operations (i.e. phone/email inquiries, data entry, mailings) and as needed projects-Assisted with box office duties and acted as point of information for guests-Efficiently organized, filed and entered applicant information into database for over 150 summer intensive dancers-Connected with local elementary school students to bring over 300 local students to Kaatsbaan for the first time-Coordinated the financials and scheduling for a 16-city national audition tour for a summer dance intensive-Initiated and spearheaded local advertisement campaign through door-to-door outreach, successfully adding 27 advertisers to the Kaatsbaan playbill and creating a comprehensive advertisement plan-Advertised for performances via social media and local flyer distribution Show less

Poughkeepsie, New York

-Assisted director with the planning and implementation of classes/performances for the inaugural year of Poughkeepsie Youth Theatre-Responsible for co-creating lesson plan, documenting the happenings of each class and trouble shooting based on the needs of individual students, the performance and the youth theatre community-Collaboratively produced two original student-lead and created theatrical performances over the course of one year-Lead theatre, movement and play-building… Show more -Assisted director with the planning and implementation of classes/performances for the inaugural year of Poughkeepsie Youth Theatre-Responsible for co-creating lesson plan, documenting the happenings of each class and trouble shooting based on the needs of individual students, the performance and the youth theatre community-Collaboratively produced two original student-lead and created theatrical performances over the course of one year-Lead theatre, movement and play-building activities and exercises Show less

Rhinebeck, New York

Ulster Park, New York

Lewiston/Auburn, Maine Area

-Assisted teaching artist of dance, theatre, and visual art with classes of up to 17 students ranging in age from 5-16-Improved teaching efficiency by preparing students, keeping them engaged and managing personal student issues with my positive and calm demeanor-Observed and discussed individual needs of students with teaching artists and planned for future classes accordingly-Assisted with the creation and organization of the final performance created in 3 weeks time

Potsdam, New York

-Efficiently house managed, assistant stage managed, ushered and worked as stage crew for professional performances -Easily adapted to high-stress, time-sensitive situations while prioritizing the needs of artists and patrons -Frequently assisted with the unique hospitality duties of each touring company -Gained familiarity with emergency plans, security measures, house management reports and pre/post show duties-Assisted with educational outreach to local schools and the… Show more -Efficiently house managed, assistant stage managed, ushered and worked as stage crew for professional performances -Easily adapted to high-stress, time-sensitive situations while prioritizing the needs of artists and patrons -Frequently assisted with the unique hospitality duties of each touring company -Gained familiarity with emergency plans, security measures, house management reports and pre/post show duties-Assisted with educational outreach to local schools and the coordination of each visit Show less

Potsdam, New York

-Devised choreography suitable for musicians with guitars, an upright base and fiddles in a small space without compromising the quality of the musicians or the in-the-round audience-Created subtle movement sequences to highlight the music and stories of Johnny Cash-Successfully collaborated with director, lighting designer and musical director two weeks prior to opening night with little communication prior to the performance

Red Hook, New York

-Individually choreographed and taught 5 musical theatre numbers over the course of 4 days with a performance on the 5th day-Collaborated with directors to create a performance/camp that fit our vision and campers’ needs-Effectively instructed groups of 4-40 people, ranging from 5-21 years old-Received a raise and was requested to return for my continuous hard work, energy, and dedication

New York, New York

Master Of Arts, Applied Theatre

Bachelor Of Arts - Ba, Dance/Psychology, 3.99

Activities and Societies: Alpha Psi Omega, Phi Kappa Phi, Psi Chi

Education record