Chen Cathy work email
- Valid
Chen Cathy personal email
7 years experience, Senior Technical Support. I am a hardworking and honesty person.Can adapt new environment and absorb the new knowledge quickly.Get along well with all colleagues and help each other.Can make simple English conversation and English mails.Have analysis and management ability.
-
It Operations Analyst上海国际主题乐园有限公司Shanghai, China -
It Operations Analyst上海国际主题乐园有限公司 May 2016 - Present上海• Provide IT related technical support and information to all Cast Members. • Fix all kinds of account/software/application/system/hardware problems with on-call/remote support.• Direct the support cases to the proper support team for further investigation and ensure they can be solved in time. • Respond emails and online requests (account/permission) as their SLA.• Complete on-board process and off-boarding process for IT part via online system.• Actively work with colleagues and level 2 to solve difficult problems. -
It Service DeskUnisys Dec 2012 - May 2016Zhangdong Road,Pudong Area , Shanghai1.Provide all China Starbucks employees (include all China partners and all China stores) & All China Alcon Company Employees the technical supports2.Inqury and judge the problem,then assign to the related vendor to solve the incident3.Help user to resolve the Basics problem via phone.By using the remote software to deal with the difficult incidents4.Can use Remedy perfectly.Familiar with Active Directory、PC Anyway、Logmein -
Technical SupportVavo Telecom In Pccw Mar 2011 - Nov 2012No.222 Jinqiao Road,Pudong Area,ShanghaiTechnical Support for all Apple Devices Customers1.Guide customer how to use the personal devices (All IOS Devices & ALL Mac Devices）2.Troubleshoot and analyze the problems customer asked3.Consult and discuss the difficult problems with senior technicians4.listen the call records and make scores for group members5.attend all company training to improve personal technical skill and softskill6.Check the feedbacks（customer satisfaction） from customer calls,listen the call and analyze the reason about the feedbacks.make an discussion with teamleader
Chen Cathy Skills
Chen Cathy Education Details
-
Shanghai University Of TechnologyGood -
Shanghai Technical Institute Of Electronics And InformationGood
Frequently Asked Questions about Chen Cathy
What company does Chen Cathy work for?
Chen Cathy works for 上海国际主题乐园有限公司
What is Chen Cathy's role at the current company?
Chen Cathy's current role is IT Operations Analyst.
What is Chen Cathy's email address?
Chen Cathy's email address is ch****@****sys.com
What schools did Chen Cathy attend?
Chen Cathy attended Shanghai University Of Technology, Shanghai Technical Institute Of Electronics And Information.
What skills is Chen Cathy known for?
Chen Cathy has skills like Troubleshooting, It Service Management, Microsoft Office, Active Directory, Business Analysis, Customer Service, Technical Support, Integration.
Not the Chen Cathy you were looking for?
-
-
1nestle.com -
-
1nike.com1 (646) 5XXXXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial