• Managed and developed team of educators through vision and goal coaching and giving feedback• Led team in providing each guest with superior ‘education’ and guest experience in all areas of the store by speaking authentically about product use through personal experiences

• Designed new inventory processing strategy, which improved store hours usage and was replicated by other stores to improve efficiency• Implemented and trained team on new RFID technology to boost inventory accuracy, efficiency, and overall guest experience

• Built and executed community strategy as well as retroactively analyzed to understand actual results and impact on overall sales • Created and maintained strong partnerships with key community influencers through our shared visions to elevate and support our community• Managed and developed team of educators through vision and goal coaching and giving feedback

• Managed spending budget for supplies to ensure smooth store operations during Q4 holiday season• Set up and followed up with entire leadership team to ensure the successful completion of deadlines across all areas of the business

• Coordinated recruiting and hiring of new employees; including organizing and leading group interviews, on-boarding, orientation, training & follow-up
• Created new 'Goal Funder' initiative to facilitate team vision and goal coaching, which resulted in a reward that enabled an educator to pursue a goal.

• Provided each guest with superior ‘education’ and guest experience in all areas of the store by speaking authentically about product use through personal experiences

French immersion cultural exchange program• Lived with a Beninese counterpart in Canadian and Beninese host families, which necessitated cultural learning and understanding, communication, adaptability, and conflict resolution• Coordinated with village elders, youth in the community, and our organization to build the first sports centre for our local village