Duties and Responsibilities:• Gather client requirements by documenting current processes.• Analyzes business process to which area to improve• Get approval from requirement specifications prior to systems development• Manages development team and client for updates of the project.• Creates test plan and deployment plan• Conducts quality testing to make sure all are functional prior to acceptance.• Creates training plan• Conducts system training prior to deployment.• Manages system problems and fixes after deployment.• Documents users manual and technical documentations.

• Performs Know Your Customer (KYC) or Personally Identifiable Information (PII) verifications of device trade-in applications for the largest and leading mobile technology company in the world for Australia operations.• Acts as a single point of contact for all communications coming from existing and prospective B2B & B2C customers having successively received 5 star rating in Trust Pilot for customer service.• Proficient in using Amazon, eBay, Shopify, Kogan/Dick Smith & Catch e-commerce platforms in managing customer queries and incident management.• Proficient in using Channel Advisor with integration to SAP ERP system. • Drives weekly meeting for B2B update with the Sales and Operations team.• Participated in the optimization of the company’s service desk system being the support lead in Australia.

Duties and Responsibilities:• Performs diagnostics and quality certification of mobile devices using a device certification software with 72 test cases, alongside refer to the company's quality standards on device life cycle management. • Acts as final or second level quality assurance prior to making the devices part of the inventory for sale and distribution.• Maintains inventory of stocks, managing warehouse locations making sure there’s enough inventory available for Business-to-Business (B2B) and Business-to-Customer (B2C) clients. • Provides significant feedback to Processing Unit on inventories not within quality standards.

Successfully created an AML-CTF program, Risk Management and registered the company to AUSTRAC.Duties and Responsibilities:• Successfully registered the business to AUSTRAC for its remittance service.• Created the Anti-Money Laundering and Counter-Terrorism (AML-CTF) Program of the company.• Created the Risk Management program of the company including KYC verification and transaction source and destinations. • Created training plan for AML-CTF program including presentation documents.• Part of the selection team on choosing the company’s remittance system provider.• Developed test plan, test cases and gathers test data.• Performed quality testing of the company’s web and mobile remittance applications.• Performed quality testing of third party remittance partners.• Creates test report and gives significant findings and/or recommendations.• Registered the company to WorkSafe.• Registered company’s insurance.

Analyzes and evaluates information and business process requirements. Creates critical solutions to fulfill business needs by complying to quality standards and technical requirements. Manages departments of Project Managers/Business Process Analysts, Programmers, Service Desk and Learning & Development with over 200 IT personnel.• Successfully implemented a Money Remittance System for 2,500 locations nationwide (Philippines), 20 locations in the United States. • Successfully implemented systems integration to 300 agents/partners worldwide with the likes of Western Union, Moneygram, PayPal, WorldRemit, Bank of America to name a few, resulting in a streamlined process, increased productivity and lowered operation cost.• Greatly enhanced data quality of the ERP system and lowered the number of errors reported to Service Desk by releasing version upgrade fixes or by creating customized systems.• Designed and implemented an online reporting interface for users or branches to report errors and for Service Desk to support online which resulted to time savings and cost efficiency.• Lowered man-days preparation of Financial Statements from 2 months to 2 days.• Supervises technical and functional testing or Quality Assurance of IT projects before deployment.• Performs functional testing.• Conducts training on Leadership, Project Management, Project Orientation, IT Support and Career Talks to partner universities.

Successfully implemented IT projects for over 2,500 branches in the Philippines and 20 branches in the US and manages second level support for the systems deployed. Performs manual testing and exploratory testing of mobile applications, web and desktop applications to ensure functionality and user experience.Duties and Responsibilities:• Manages Service Desk Department as Single Point of Contact (SPOC) in all incidents and problem tickets escalated experienced by Operation as system users.• Manages 3 levels of Service Desk IT Support : MIS Helpdesk, IT Support & Technical Support with a total of twenty (20) IT Support Analysts.• Coordinate with business units on business rules and reports regularly to the top management (CEO, CTO, COO & CFO) for service desk feedback based on calls and incident reports.• Manages Project Management Office with twelve (12) IT Project Managers • Ensures complete project documentations (Change Request, System Requirement Specifications, Project Assignment & Project Timeline & Work Orders).• Define project requirements and test cases in both technical and operational.• Conducts functional system testing prior to production release.• Manages project from Planning, Design, Development, Testing to Deployment (Knowledge in SDLC).• Closely coordinate with Information Systems Development and Quality Assurance offices to ensure quality of project deliverables are met. • Creates memo for system rollout.• Conducts training on system orientation nationwide.• Decision Maker.

• Manages ERP system configuration, master data set-up and record safety. • Controls accountable documents of the company including updating, release and version control of operation manual.• Controls revisions of all business processes of the company by ensuring proper approvals of change requests and maintaining revision history.• Works closely with the business process owners for requirements gathering that will be translated into technology specifications for development.• Documents policies, procedures and company's operations manual using #Word and #Visio.• Reporting directly to the CEO as part of the core team for Business Operations Automation Project. • Working closely with the IT Consultant, CTO and key business process owners of the company.

Doing administrative works such as taking and keeping minutes of the meeting. Maintaining and updating records of the projects of the board. Responsible for the regular correspondence.