Cherlyn Phillips Email & Phone Number

Kochi

• Manage and deliver Company training and development activities in accordance with organizational requirements including product knowledge training.
• Contribute to the strategic direction and development of training within the Company.
• Manage the planning, design and implementation / delivery of all Learning and Development requirements.
• Calibrate the quality team on the evaluation sheet, review & audit call evaluations to maintain 100% compliance
• Partner with Operations & BPI teams to streamline major tasks in the UK Payroll space.
• Lead a team simultaneously for Project P11D

India

• Support EMEA & UK Payroll Teams
• Support the team with Customer Service skills training and floor support/projects
• Conduct & manage language training skills with NHT batches for Payroll processes
• Develop content to suit meet Operations requirements
• Resource planning for NHT batches
• Manage NHT assessments & modules

India

• Set Up accounts for the New Acquired clients
• Ensure the Client is taken care of during implementation without any issues or delays
• Verify documents and invoices attached
• Prepare analysis of accounts and producing daily and monthly reports for the team.
• Mentoring new agents to achieve individual & team targets
• Manage OJT batches and conducted refresher trainings for the team.

India

• Responsibilities:
• Mentoring new agents to achieve individual & team targets
• Manage OJT batches
• Drive sales strategies to achieve daily, monthly & quarterly targets.
• Send Weekly, monthly reports of self & team to the Ops Management.

Maharashtra, India

• Job Description
• Ensuring customer satisfaction
• Effectively solving the customer’s query as a first point of contact
• Maintaining & meeting the parameters like AHT, FCR, NPS etc.

India

Handling co-ordination with the people responsible for producing advertisements. Maximize positive coverage in the mass media Build Media relations Build Meadia image in a positive, consistent and credible manner.