Cherry Ann Ong Email & Phone Number

•Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. •Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. •Sets up interviews between candidates and hiring managers. •Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. •Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

•Conducted trainings for new and existing employees.•Developed new Language Training materials to meet the needs of the program. •Facilitated Communications training for both voice and non-voice accounts across all programs (Healthcare, Insurance and CS) both virtually and onsite.•Facilitated Insurance training for multiple insurance programs (e.g. Worker’s Compensation, Life Insurance, Commercial Insurance and Dental Insurance) for both onsite and virtual classes.•Worked closely with the Recruitment team during the hiring process; facilitated Language Assessments for applicants•Spear-headed the training for a new Insurance account - Group Life Insurance.

2-Ecom Bldg, Mall Of Asia Complex, Pasay City

•Trained new and existing employees.•Assessed training needs through surveys, interviews with employees, focus groups and consultations with the leadership team.•Reviewed daily metrics of the agents to evaluate their strengths and weaknesses.•Used role-play, simulations, team exercises, group discussions, videos and lectures to instruct participants..•Developed a new training curriculum in order to address the top call drivers/issues experienced by the account.•Used a variety of assessment tools and strategies to improve instruction methods.•On-boarded the new trainers to the roles and responsibilities of the Training Team. •Conducted Leadership Training for Subject Matter Experts. •Increased site’s performance scores by 5% by developing new employee processes.•Created modules to address product knowledge gaps.•Joined NHs as part of the support team in charge of agent development to meet 0-30 day goals; this involves coaching, metric tracking, and supporting the team real time.