Cheryl Daniel Email & Phone Number

Topeka, Ks, Us

United States

Managed software implementations and change requests for complex projects for Durable Medical Equipment companies. Conducted needs assessments with clients. Set scheduled timeline to define and meet milestones and objectives. Ensured minimal disruptions by offering remote assistance to fulfill customers' needs. Tracked and reported on project timeline, progress assessments, and roadblocks and risks to internal team members and clients. Key Accomplishments:► Gathered information, created proof of concepts and demonstrated product offerings to clients on calls and at trade shows. ► Identified API mapping to improve retrieval of rental DME equipment by 80% by streamlining workflows, establishing alerts, saving in excess of $750,000 dollars.► Led in-depth analysis to determine and develop requisite platforms for seamless deployment of Medforce software.► Introduced streamlined invoice tracking processes to eliminate late payment penalties, saving the customer $750/month.► Planned and prepared diverse set of data bank forms to maintain updated information while developing tailored feedback and queues to facilitate early payments. ► Assisted organization in increasing client retention by 20% and maximizing revenue by optimizing order procedures from receipt to distribution.► Formulated comprehensive game plan to guide clients in navigating software upgrade process; identified issues from end user testing and worked with the developers, QA, and networking team to provide resolution► Inspected and realized specific upgrade challenges to address root cause of delay in upgrading test environment. ► Supervised successful configuration and implementation of software for 300+ customers. ► Resolved 60% of customers' technical issues without assistance of tech support as well as provided exceptional technical support backup as needed.► Managed multiple successful conversations for on-premises solutions to software as a service (SaaS).