Cheryl Settle Email & Phone Number

Lancashire And London

Assigned to multiple clients taking IBM security services, working alongside SIEM, SIOC and SOC analysts and consultants. Interlock between teams and providing a service wrap where necessary. Identifies and implements service improvement opportunities. Undergoing CISM education to further enhance the client experience and to better understand the security.

Near Manchester

Accountable for delivery of IT services for a portfolio of small financial services clients. Manage and contain costs, whilst trying to leverage opportunity for growth. Nurture and build rapport with clients. Address challenges and remove obstacles to the delivery of clients' expected service where required.

Lancashire And London

Lead for a group of solution managers, specialising in service management. Primarily for new logo opportunities, but for contract re-negotiations too. Provide advice and guidance on SLAs in terms of construct or risk containment.

Rossendale

Sustaining a solid and productive client relationship. Managing services in line with contractual obligations, ensuring SLA attainment. Supported a range of clients throughout this period, from food manufacture, pharmaceutical and insurance.

Leeds

Responsible for the operation and delivery across a broad range of services, from help desk, end user services, server ops, networks. Managed IT budget, third-party agreements and multiple vendors. Worked in Denmark and Sweden on a number of international improvement projects and technology roll outs.