Cheryl Singleton Email & Phone Number

Arlington, Va

Support the CCSA-MOCS-IMD-SD, HQDA Army G-3/5/7 DoD government organization.Conducts testing and analysis of large complex internet, extranet, and intranet websites and system application projects on a .Net/Microsoft SharePoint and SQL Server platform; NIPRNet and SIPRNetUtilize SharePoint Server 2007 content management system for classified and unclassified artifacts, defect/enhancement tracking tool, and overall project management.Prepare or update system documentation such as Test Plans, User Guides, Functional Requirements Document (FRD), Release Notes, and Contingency and Business Continuity Plans. Write test cases/scripts and report quality metrics, influencing software design, product development, and release cycles; ensure software is of high quality and customer requirements are met.Perform functional, security validation, and regression testing of new software builds; document the results and findings of the QA testing and assist the development team in clarifying requests for software changes; test database applications against STIG’s regulations.Coordinates ad hoc testing either on-site or remotely.

Alexandria, Virginia

Assist in the receipt, storage, shipping and disposal of IT assets in support of the 100% Audit efforts for our government client Washington Headquarters Services (WHS) in conjunction to the WHS Warehouse.Barcode and scan hardware, software, monitors, CPU’s, printers, and copiers via the Warehouse and various outside locations such as the Pentagon; automatically upload scans into an MS Excel spreadsheet.Utilize Remedy 7.6 asset database manager to enter, update, and maintain hardware and software inventories; compare new scans from MS Excel spreadsheets against the database and updating, processing, and issuing new customer hand receipts. Ensure detailed asset information is entered accurately and efficiently into Remedy.Work collaboratively in a team setting insuring customers needs are met in a timely manner.

Provided helpdesk support to multiple military clients who utilized the JFRGII v1.4 deployment system; responding to complex customer inquiries to ensure customer needs were met.Utilized the Redmine program tracking system to append opened, pending, and resolved trouble tickets.Performed manual, black box testing of JFRGII v1.5 built on Oracle 9i database technology; identified bugs and collaborated with developers to resolve issues.Applied principles and methods to identify, analyze, specify, design, and manage the company's functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches. Developed test plans, test scenarios, and test cases for testing different modules of database applications. Analyzed use cases and prepared design documentation utilizing MS software to identify the test cases. Responsible for planning and executing test cases for System/Functional testing, Regression testing, and User Acceptance tests.Created and/or updated technical documents to include Software Design Documentation (SDD), Software Requirements Specifications (SRS), and Test Cases/Scripts; submitted documents to the Subversion repository server.Prepared test summary report for each major release testing and reviewed with the project team.Utilized MS Project to track weekly progress of the project and ensured deadlines were met.

Initiated front end Database/Web Management on Windows NT platform.Managed FoxPro 3.0 (ERRIC) and MS Access (CWETS) databases.Designed the look and feel for classified and unclassified DoD websites utilizing the FrontPage and Visual FoxPro web services software.Provided helpdesk support via telephone and email to customers requesting password resets or website services.Responded to customer web orders via email and fax systems.Developed, edited, and updated, website content. Written and posted documents as requested by the government client (DTRA).Added, deleted, and updated end user information.Coded in HTML, DHTML, CSS, and JavaScript languages.Performed data upload/download, data manipulation, and presenting data in graphical forms. Assisted in database design, photocopying, filing, maintaining files, writing memos, and preparing presentations. Generated statistical monthly and fiscal year status reports. Performed nightly rotational tape backups utilizing NovaNET 8.

Managed the receptionist area, answered a multi-line switchboard, transferred incoming calls, and took messages when appropriate. Assisted the Office Manager by performing administrative tasks: update and implement the calendar, phone list, and company forms, scan current and archive office files. Produced a variety of documents utilizing a personal computer with varied and advanced functions and software, developed clear and readable charts and tables, maintained the filing system. Reviewed outgoing packages for completeness and check timesheets for accuracy. Provided guidance and assistance with procedures, instructions, and regulations to other personnel.Purchasing for all areas of inventory control, shipping, receiving, stock handling, and deliveries. Purchased all inventory products, office equipment, computer supplies and equipment. Assign purchase order numbers, and maintained purchase order database.

Bachelor'S Degree, Information Systems Security

March 2012

Diploma

Bachelor'S Degree, Business Administration, 2003