Cheryl Chan Email & Phone Number

Vancouver, BC, CA

Canada

Vancouver, British Columbia, Canada

• Provide consultative product and subject matter expertise to customers, sharing best practice recommendations
• Coordinate and perform lifecycle of assigned launch projects in compliance with UKG’s launch methodology (i.e. Business Analysis, Scoping, System Configuration, Data Mapping, Parallel Testing, Live Processing and.
• Provide analytical and design expertise, system configuration, data mapping, testing and client support of live payroll processing
• Lead customer meetings as appropriate
• Obtain appropriate customer sign offs on each required phase, ensuring customer satisfaction and quality at each milestone
• Provide accurate and timely information regarding project status, travel & expense, and project hours to the work report system

Vancouver, British Columbia, Canada

• Lead and develop one direct report.
• Acted as HR business lead and payroll subject matter expert for HRIS implementation from Dayforce to UKG.
• Identification of business requirements, functional design, process design, validating, testing, training and defining support procedures.
• Collaboration with implementation team internally and externally.
• Managed all long-term disability cases for 12 legal entities.

Vancouver, British Columbia, Canada

• Responsible for the execution of full-cycle bi-weekly payroll processing for 12 legal entities (approx. 500 employees) by ensuring accuracy and timely processing of schedules, volume and quality.
• Created payroll SOP documents.
• Lead annual merit and bonus administration for 500 employees.
• Administered and maintained employee database from hire to termination.
• Digitalized employee files.
• Implemented HRIS System for three legal entities from Sage to Dayforce.

Vancouver, Canada Area

• Program lead and primary administrator for long term incentive plan.
• Provide costing analysis and administration for minimum wage increases across Canada.
• Responsible for salary survey submissions.
• Performed job evaluation and grading recommendations.
• Administration of operational support programs: service awards, quarterly bonuses and retail associate of the month.
• Point of contact for organizational wide employee hotline (open and honest).

Distribution Centre

• Responsible for full-cycle recruitment for warehouse staff including onboarding orientation.
• Acted as employee point of contact for all HR matters.
• Administered operational support programs: report creation, service awards, warehouse communications.

Vancouver, Canada Area

• Managed and coordinated the logistics of domestic relocations.
• Responsible for relocation cost management: Relocation costing analysis and recommendation, budget maintenance and tracking.
• Served as a liaison to payroll vendors.
• Operational activities: Cost reports, travel and accommodation bookings, move management coordination and out of pocket expense management.
• Coordination of international tax filings for expatriate employees with tax consulting firm.

Vancouver, Canada Area

• Responsible for the development and performance of two direct reports.
• Trained new staff on payroll processes.
• Maintain regulatory compliance with the timely reconciliation of payroll data
• Processed tax adjustments for long term incentive plan.
• Created payroll SOP documentation.
• Validate and process program payouts such as short-term incentives and service awards.

Certification, Human Resource Management

Certification, Payroll Compliance Practitioner (Pcp)