Cheryl Williams Email & Phone Number

Philadelphia, Pa, Us

Malvern, Pa

Work closely with clients from various industries to conceptualize, design, and write highly interactive learning solutions (e-learning, instructor-led training, blended solutions) that target learning objectives and improve performanceAssess client needs to determine appropriate performance interventionsAuthor and create instructional strategies based on client needCreate training content using custom storyboard templatesProvide guidance and specialized knowledge to other members of the teamDevelop alliances and working relationships with subject matter experts Work cross-functionally with creative and technical departments to build client solutions

Designed and implemented blended training programs for over 2,500 front-line customer service representatives in eight call centers throughout Pennsylvania, Delaware, and New Jersey.Managed the design and development of customer service new hire program.Led projects on the development of training programs to support launch of new products and initiatives.Conducted evaluation to assess the effectiveness of training programs.

Taught two nine-week courses on Effective Persuasive Writing and Written Communication for College’s Business Program. Managed online classroom and instructed students on course content.Responded and provided feedback to course assignments in a timely manner.Assisted students with questions and provided support via email and telephone.Provided individualized instruction to students who required additional assistance.

Designed and developed computer-based interactive training curriculum. Researched content, developed course outlines and objectives, wrote and edited storyboards, and designed instructional strategies.Wrote and edited supplemental course materials, including student workbooks and instructor manuals.Researched educational standards and competencies for alignment with course content. Developed test materials, including quizzes, tests, and rubrics.Led design team meetings with graphic artists, multimedia specialists, and editors to review multimedia concepts.Coordinated and managed the flow of course materials through the production process.

Taught course in reading and writing skills to help students prepare for the university’s writing proficiency examination.Selected course materials, prepared syllabi and exams, and held office hours.

Designed and taught courses in reading, composition, college writing, and literature. Developed course materials and prepared syllabi.Evaluated students’ work and held office hours.

Ph.D., English

Activities and Societies: Completed book length dissertation. Presented papers at major conferences.

B.A. Graduated Magna Cum Laude, English/Communications

Activities and Societies: Sigma Tau Delta English Honor Society News Editor, Albrightian Newspaper