Cheryl Harris Email & Phone Number

Act as a Liaison between Business Stakeholders and the Software Development team to create user stories and acceptance criteria to support the development of high-quality desktop, browser based and native mobile applications across multiple projects used by ECRI Business users. Ensure Business needs for enhancements and changes to processes and/or.

Elicit and document Business requirements for enhancing CRM application. Serve as liaison between Business and Developers. Utilize JIRA project management software to monitor development activity. Facilitated Management forum to share enhancements and best practices. Create, conduct and document Internal Unit test cases. Provide technical assistance to.

Rockville MD

• Deliver end-user training on XcelHR’s HRIS software for both internal and external users through online sessions and one-on-one training;
• Research, create and update training documentation and communications;
• Create and conduct application training, refresher classes and specialized classes on XcelHR’s HRIS software;
• Maintain ongoing communication with internal and external users to identify ongoing user challenges and incorporate these issues into training initiatives;
• Provide technical assistance with help desk and general end user support;
• Assist with software roll outs; participate in orientation sessions, conduct testing, solicit feedback from users, and communicate requirements to the technical development team;

Herndon, Virginia

• Engaged with key partners across business units and all of the Americas’ regions – management, stakeholders, and operational teams - to drive process improvements and operational excellence. Led and participated in the.
• Led project for U.S. Invoicing work stream to successfully separate invoice activity with 3rd party print provider to accommodate company separation.
• Utilized Lean Six Sigma process methodology to increase reporting accuracy by 20% for Original Equipment Management (OEM) customers over a six-month period resulting in increased revenue reporting and impacting.
• Received recognition for participation on Order Automation project to help create over 100 user stories for business requirements in a 2-week period.
• Recognized at All Hands Feb 2014 employee meeting for “Always Accountable” in providing leadership for the Business Unit in support of our Services Support model. Identified 8 target area for improvement of Care Pack.
• Collaborated with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes and understanding business impact.

Bethesda, Maryland

• Created and delivered training curriculum for new and current Order Management Sales Operations employees. Developed and conducted employee assessments to measure training effectiveness and ongoing training needs..
• Managed training activities to transition account operations to centralized hub for over 100 employees.
• Modified and delivered condensed training session to 40 employees to meet company strategic deadline for aggressive account transition timelines.
• Led process improvement project that reduced cancellation rate of cross regional fulfilled orders by 4%.
• Directed Call Management awareness campaign to improve employee skills in call management techniques and best practices. Developed resource material for call management employees.
• Participated as a key member of the Public Sector Data Completeness project to enhance accurate revenue reporting of commercial sales.