Cheryl Harris Email & Phone Number

Act as a Liaison between Business Stakeholders and the Software Development team to create user stories and acceptance criteria to support the development of high-quality desktop, browser based and native mobile applications across multiple projects used by ECRI Business users. Ensure Business needs for enhancements and changes to processes and/or information systems are identified and documented. Create and manage User Acceptance test cases. Utilize Jira to manage the Software Development Lifecycle and sprint releases

Elicit and document Business requirements for enhancing CRM application. Serve as liaison between Business and Developers. Utilize JIRA project management software to monitor development activity. Facilitated Management forum to share enhancements and best practices. Create, conduct and document Internal Unit test cases. Provide technical assistance to Clients and internal stakeholders on complex inquiries and efficiently maintain strong Client relationships. Compose and distribute software Release notes.

Rockville Md

•Deliver end-user training on XcelHR’s HRIS software for both internal and external users through online sessions and one-on-one training;•Research, create and update training documentation and communications;•Create and conduct application training, refresher classes and specialized classes on XcelHR’s HRIS software;•Maintain ongoing communication with internal and external users to identify ongoing user challenges and incorporate these issues into training initiatives;•Provide technical assistance with help desk and general end user support;•Assist with software roll outs; participate in orientation sessions, conduct testing, solicit feedback from users, and communicate requirements to the technical development team;•Conduct demonstrations of the HRIS software in support of XcelHR’s sales efforts.

Herndon, Virginia

Engaged with key partners across business units and all of the Americas’ regions – management, stakeholders, and operational teams - to drive process improvements and operational excellence. Led and participated in the design, development, testing, evaluating, training, implementing and supporting of improvement initiatives, working multiple projects at the same time. Contributed to achievement of key performance metrics across HP’s sales operations and sales force.●Led project for U.S. Invoicing work stream to successfully separate invoice activity with 3rd party print provider to accommodate company separation. ●Utilized Lean Six Sigma process methodology to increase reporting accuracy by 20% for Original Equipment Management (OEM) customers over a six-month period resulting in increased revenue reporting and impacting positive increase in customer loyalty rating.●Received recognition for participation on Order Automation project to help create over 100 user stories for business requirements in a 2-week period.●Recognized at All Hands Feb 2014 employee meeting for “Always Accountable” in providing leadership for the Business Unit in support of our Services Support model. Identified 8 target area for improvement of Care Pack support offering. ●Collaborated with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes and understanding business impact.●Coached, mentored and trained employees on business procedures – Responded to email, phone or instant message requests for assistance in timely matter

Bethesda, Maryland

Created and delivered training curriculum for new and current Order Management Sales Operations employees. Developed and conducted employee assessments to measure training effectiveness and ongoing training needs. Coached and mentored employees to make good business decisions in accordance with corporate policies and procedures. Drove projects and implemented process changes to meet business objectives. Created, reviewed and updated sales operations policies and procedures documentation.●Managed training activities to transition account operations to centralized hub for over 100 employees.●Modified and delivered condensed training session to 40 employees to meet company strategic deadline for aggressive account transition timelines.●Led process improvement project that reduced cancellation rate of cross regional fulfilled orders by 4%.●Directed Call Management awareness campaign to improve employee skills in call management techniques and best practices. Developed resource material for call management employees. ●Participated as a key member of the Public Sector Data Completeness project to enhance accurate revenue reporting of commercial sales. ●Created and maintained database of over 200 process documents for Sales Operations order management operating guidelines. ●Planned and facilitated logistics for monthly process update meetings for over 300 sales operations employees.●Represented the needs of Sales Operations on assigned process improvement projects for Order Management and Strategy.●Guided users on problem diagnosis for complex order issues through step-by-step solutions virtually or direct contact environment.