My expertise lies in overseeing the planning, execution, and management of complex SaaS platformimplementations. Prior to the acquisition of BryterCX (provider of an industry-leading SaaS customerjourney platform), I led the delivery of all professional services engagements for clients with contractvalues of $1 million to $5+ million ARR.While my background spans multiple industries, geographies, and clients—from mid-market to Fortune500 organizations spanning the globe—my focus has been consistent: putting the right processes,structures, and workflows in place to ensure consistent, efficient, and profitable outcomes.𝐀𝐑𝐄𝐀𝐒 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄⏩ Ensuring the success of large transformational engagements with full responsibility for client accountrelationships.⏩ Introducing robust and repeatable processes that reduce costs and improve quality of solutionimplementations.⏩ Growing professional services revenue by creating new offerings and managing contract renewals andupsell/cross-sell opportunities within existing accounts.⏩ Building high-performing professional services and customer success teams.⏩ Communicating effectively with a wide range of stakeholders, including multinational teams andclient leadership.𝐂𝐎𝐑𝐄 𝐂𝐎𝐌𝐏𝐄𝐓𝐄𝐍𝐂𝐈𝐄𝐒⏩ Executive Leadership⏩ Stakeholder Alignment⏩ Pipeline Reporting & Forecasting⏩ Business Development⏩ Practice P&L Management⏩ Customer Success⏩ Proof-of-Concept Implementation⏩ Executive Communications⏩ Customer Engagement Management⏩ Service & Product Management⏩ Change Management⏩ Customer Experience Analytics