1. Conceptualized and developed first of its kind Retail Service Quality Consultancy Package following Six-Sigma principles and methodologies to enhance customer shopping experience at fashion retail stores with a team of 6.2. Designed framework for Mystery Audits, customer feedback forms and performed statistical analysis (Regression & Gap) to understand and measure the effectiveness of the package. 3. Maintained standardization by developing Value Selling System in the form of visual aids and process charts and conducted face to face counselling sessions on a weekly basis to increase Customer Service Executive’s morale.4. Successfully ran projects for Planet Fashion & World of Titan. In the first 120 days, sales conversion increased by 15%, returns/exchanges reduced by 25% and the revenue grew by 5%.