Chethan Kumar Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Analyze credit applications and transaction data for fraud detection.• Assess and act on high-risk transactions and credit applications.• Detect and escalate patterns indicative of emerging fraud.• Verify transaction authenticity through communication with cardholders and merchants.• Ensure diligent completion of tasks to minimize fraud losses.• Coordinate with internal teams to resolve fraud-related issues.• Maintain detailed documentation for thorough account and case management.• Develop, update, and cross-train peers on departmental procedures.• Recommend process improvements for fraud detection and documentation.

Bengaluru, Karnataka, India

• Served as the first line of defense in fraud management, balancing client experience with effective fraud prevention.• Reviewed money movement alerts and transactions, identifying and mitigating fraud risks.• Collaborated with clients and internal partners to resolve complex fraud inquiries and mitigate losses.• Monitored real-time queues to identify and address high-risk transactions.• Analyzed account patterns to detect emerging fraud trends.• Ensured compliance with regulatory and legal requirements in fraud management.• Maintained confidentiality and provided prompt resolution to customer complaints.

Bengaluru, Karnataka, India

• Managed travel arrangements, including tickets, accommodation, and transportation.• Created custom travel packages based on client needs.• Provided travelers with essential information and materials.

Bengaluru, Karnataka, India

• Handled customer inquiries and provided information.• Managed billing, service changes, and equipment upgrades.• Resolved complaints and customer queries.

Master Of Business Administration - Mba, Finance And Financial Management Services

My MBA journey at University Canada West was all about blending strategy with real-world impact. Specializing in Finance, I dove.

Bachelor'S Degree, Management Studies