Sharon Chew

Sharon Chew Email and Phone Number

General Manager, Head of Global Merchant Services Asia at American Express @ American Express
new york, new york, united states
Sharon Chew's Location
Singapore, Singapore, Singapore
Sharon Chew's Contact Details

Sharon Chew personal email

n/a
About Sharon Chew

A consumer financial services leader with over 20 years of experience across strategy, commercial management and marketing, I accelerate business growth at the intersection of sales and people development. Having spearheaded critical business transformations and led diverse teams through multiple business cycles, I am known for setting the direction through strategic leadership, effectively nurturing stakeholders and visibly impactIng bottom lines. My business partners and stakeholders would describe me as a tough negotiator but at the same time, reasonable with the highest level of integrity that they will continue to partner with.Innately entrepreneurial, not only am I able to define the big picture, but also connect the dots between developing the strategy and working across multiple stakeholders to deliver on the strategy. I curate solutions by brainstorming with team members, deconstructing ideas and business plans and creatively finding solutions by leveraging analytics, customer insights and the expertise of people and teams. Having led teams across Asia and Europe, I harness a keen sense of business agility, empathy and inclusiveness which I leverage to nurture cross-cultural teams and navigate across complex problems. On a leadership front, I am known to be a talent magnet and someone who sets high standards for her team but never fails to stand before them in the face of obstacles and alongside in the face of competition. A leader and a comrade.As part of a rare breed of women who has navigated the journey towards C-level leadership in the financial services sector, I understand the unique challenges and this has led me to being an advocate for growing the talent base in Asia, in particular female talent. Deeply committed to the cause, I have for the past 10+ years, proactively mentored and trained aspiring professionals seeking to scale.

Sharon Chew's Current Company Details
American Express

American Express

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General Manager, Head of Global Merchant Services Asia at American Express
new york, new york, united states
Employees:
69113
Sharon Chew Work Experience Details
  • American Express
    General Manager, Head Of Global Merchant Services Asia
    American Express Aug 2023 - Present
    Singapore
    As the General Manager and Head of Merchant Services for Asia, I lead the merchant services business with a footprint that represents over 230 colleagues across the region. In the ever-changing landscape of payments, my core focus is to drive card acceptance coverage and ensure that the cardmember spend needs are delivered that maximizes revenue for American Express. My team and I are responsible for all aspects of card acceptance including payments processing, client management, partnerships and the development of new payment technology, with the aim of accelerating American Express’ footprint and merchant acceptance in the region
  • Mastercard
    Senior Vice President, Loyalty Solutions, Asia-Pacific
    Mastercard Sep 2022 - Jun 2023
    Singapore
    General Manager for loyalty solutions and engagement for the services arm of Mastercard, leading a 70 member team across Asia-Pacific. Overseeing the team dedicated to delivering loyalty solutions for prioritized customer segments including Financial Institutions, Digital Partners, Merchants and Commerce. Focused on driving consumer engagement for financial institutions and merchants via benefits, rewards & offers, personalization services and customized loyalty platforms.
  • Mastercard
    Senior Vice President, Head Of Customer Solutions, South-East Asia
    Mastercard Jan 2022 - Apr 2023
    Singapore
    Role expanded to oversee and drive Mastercard’s strategic solutions and products across key customer segments including consumer, commercial, government and fintechs.
  • Mastercard
    Senior Vice President, Head Of Market Development, South East Asia
    Mastercard Jun 2021 - Jan 2022
    Singapore
    Overseeing strategy, pricing and interchange, acceptance development and partnerships for South East Asia. My primary focus is to lead the growth of the acceptance footprint beyond the traditional verticals and to leverage MasterCard’s multi rail network to expand on-the-ground market commercialization that will have a significant impact on the relevance as well as drive revenue growth for the region.
  • American Express
    Vice President, International Growth Strategy
    American Express Aug 2018 - Jun 2020
    Singapore
    Head of strategy and growth optimization for the President of International Consumer Services. Drove a portfolio of strategy and analytics projects in collaboration with the International leadership team to improve top and bottom line metrics. This included strategic planning, financial and investment planning, stakeholder and project management, marketing and product consulting support, in collaboration with key stakeholders across 22 markets. Led a cross-cultural team across London, Singapore and Shanghai.
  • American Express
    Vice President, Head Of Regional Product And Marketing, Asia
    American Express Feb 2013 - Aug 2018
    Singapore
    Promoted to overseeing the product development, benefit creation, digital marketing platforms as well as brand and communication strategies across Asia covering consumer cards issued by American Express across Asia as well as consumer and corporate cards issued by bank partners across 17 markets including China, Japan, Korea, Malaysia, Indonesia and Philippines. Led a 40 member team across Singapore, Japan, South Korea and China.
  • American Express
    Vice President Marketing
    American Express Feb 2012 - Feb 2013
    Singapore
    Head of consumer card products for Singapore, overseeing product development, benefit creation and card member engagement strategy. Led a team of 30 marketing professionals across product, marketing, benefit creation and customer engagement.Spearheaded the business strategy for consumer products for Singapore and supported the Country Manager in running the P&L. Defined the product and marketing strategy and saw the implementation of product launches, marketing campaigns and portfolio analytics.
  • American Express
    Vice President, Head Of Acquisition & Customer Engagement
    American Express Oct 2010 - Feb 2012
    Singapore
    Led a ~120 member team overseeing acquisition of customers across digital and face-to-face channels. Responsible for developing the customer retention and early engagement strategy for all consumer products.Drove the sales management and distribution strategy for consumer products and was responsible for growing the consumer cards footprint in Singapore through a multi-channel acquisition approach as well as driving the right customer treatment strategies to improve customer retention.
  • American Express
    Director, Marketing
    American Express Sep 2007 - Oct 2010
    Singapore
    Managed the end-to-end customer lifecycle marketing across consumer cards in Singapore, which includes early engagement, ongoing spend and activation and anti attrition.
  • American Express
    Manager, Cardmember Engagememt
    American Express May 2004 - Sep 2007
    Singapore
  • Citi
    Assistant Vice President, Credit Payment Products
    Citi 2002 - 2004
    Singapore
    Led the platform programme team in designing and implementing marketing campaigns designed to drive spend across key industries in travel, retail and dining
  • Ocbc Bank
    Assistant Vice President, Credit Cards
    Ocbc Bank 2000 - 2002
    Singapore
    Head of loyalty programme, overseeing the inaugural launch of the rewards programme for credit cards.
  • Dbs Bank
    Center Manager, Property Services, Dbs Land
    Dbs Bank 1995 - 2000
    Singapore
    Managed advertising and promotional activities for shopping malls and acted as a tenant liaison for in-mall promotional activities.

Sharon Chew Skills

Payments Financial Services Strategy Strategic Partnerships Customer Acquisition Credit Cards Relationship Management Marketing Strategy Portfolio Management Business Strategy Analytics Management

Sharon Chew Education Details

Frequently Asked Questions about Sharon Chew

What company does Sharon Chew work for?

Sharon Chew works for American Express

What is Sharon Chew's role at the current company?

Sharon Chew's current role is General Manager, Head of Global Merchant Services Asia at American Express.

What is Sharon Chew's email address?

Sharon Chew's email address is sh****@****exp.com

What schools did Sharon Chew attend?

Sharon Chew attended National University Of Singapore.

What skills is Sharon Chew known for?

Sharon Chew has skills like Payments, Financial Services, Strategy, Strategic Partnerships, Customer Acquisition, Credit Cards, Relationship Management, Marketing Strategy, Portfolio Management, Business Strategy, Analytics, Management.

Who are Sharon Chew's colleagues?

Sharon Chew's colleagues are Isha Batra, Francis Ilunga Mutombo, Matteo Negri, Mhd Rashid Ali, Gladys Dubosc, Maricar Bautista-Dela Pena, Mariana Gonzalez.

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