• Manage CSR reporting to ensure that all drivers are aligned with our strategic goals and corporate ambitions• Work with CSR committees to identify and deploy solutions to address CSR opportunities• Establish and manage CSR communications & engagement plans

• Reviewed the volunteer management program including the impact of COVID • Improved donations and fundraising processes• Established and maintained partnerships with companies and institutions • Experienced in fundraising activities for partners to donate/ fundraise

• Lead the volunteer management team to craft meaningful volunteer opportunities • Improved donor experience and reduced errors in donation records by managing digitalisation of donation form• Developed volunteer handbook and enhanced volunteer procedures and processes for better volunteer experiences• Established and maintained partnerships with companies and institutions • Experienced in fundraising activities for partners to donate/ fundraise

• Managed the volunteer management system including recruitment, training, retention and engagement • Increased productivity and reduced data entry through automations, dashboards and reports for managing volunteers as a Salesforce administrator• Established and maintained partnerships with companies and institutions • Overall-in-charge for charity golf dinner

• Advocated for client wellness and autonomy through education, communication and identification of service resources in case management • Ensured safety for over 10 clients facing family violence by assessing risk and formulating safety plans

• Built brand awareness, trust and loyalty using content marketing in online and offline marketing channels• Enhanced brand engagement with customers through timely and targeted posts, videos and contests on corporate Facebook account with over 25K followers• Managed various eCommerce sites with exclusive promotions and fresh merchandise• Basic html coding for online platforms

• Planned an evangelistic concert, Life Concert 2014, for 2,000 students• Nurtured a group of students in character development through counselling and education of the Christian faith

• Developed ideas and plans for website and other marketing collaterals in rebranding exercise of education services department • Assisted in corporate trade exhibitions and events with partners like Microsoft and VMware• Reorganised a database consisting of over 5, 000 of contacts using Microsoft Excel

• Collated the Singapore Food Festival (SFF) 2011 Dining Guide with a nation-wide circulation of 20,000, involving 105 merchants and over 330 food and beverage outlets • Demonstrated critical thinking and problem solving skills while managing the drink stalls in SFF 2011• Displayed an enthusiastic spirit in executing the tasks given to her during the Media Party at Nando’s Chicken 1st anniversary in Singapore and their branding activities

• Coordinated stalls with various schools for the company to promote the magazines• Marketed various magazines to parents and students ranging from primary school to junior college students• Generated and achieved a sales target of $20,000 in a single month through telemarketing