Cheyenne Viola Email & Phone Number

Nevada City, California, United States

Sacramento, California, United States

During my time with CDE, I have expedited several administrative processes. I discovered and reconciled 15 expired cases where documents had yet to go out. I enable my supervisors to complete important projects by handling tasks on their behalf. My collaborative efforts and attention to detail have improved the quality of education for hundreds of California students. So, what do I do?- Produce investigation documents and ensure accuracy before sending to complainants and local education agencies throughout all 58 California counties - Verify and input data in the Complaints Database - Maintain Complaints Resolution Unit Employee Absence calendar to predict proper staff coverage

Nevada City, California, United States

Previous to this role I had no experience with property taxes, yet, I trained myself to investigate and process claims of homeowner exemption. The CA State Board of Equalization requires counties to submit a Multiple Claims Listing four times a year, and I completed it before the first deadline. I worked with disabled veterans to secure their reduced property taxes and employed a high level of discretion and sensitivity. So, what else did I do?- Generated a weekly list of supplemental assessments and mailed Claim for Homeowner’s Property Tax Exemption forms to qualifying taxpayers- Retrieved homeowner data and entered it into the MegaByte database- Strengthened relationships with taxpayers through diligent and transparent communication

Nevada City, California, United States

Office Assitant II - Nevada County Human Resources Department(June 2022 - October 2022) Nevada City, CA During my time with Nevada County HR, we won a Certificate of Recognition for the 2021/2022 Collaborative Team of the Year. Under the guidance of the Director, our team implemented a new, county-wide intern program, which went on to win an award from the CA State Association of Counties. I developed strong relationships with my coworkers, and as my supervisor said, I took on many “opportunities for greatness.” So, what else did I do? - Supervised and trained front desk interns, and evaluated their performance monthly - Audited information in database and on confidential employee forms to confirm accuracy and completeness- Organized office supply inventory and ordered necessities using a county-issued credit card

Sacramento, California, United States

- Independently carried out daily opening tasks such as cash drawer management, calculating employee tips, counting house bank, recording data in corresponding spreadsheets, and cleaning - Maintained merchandise inventory on spreadsheet and website- Packaged and shipped beer and merchandise - Assisted in the execution of special events, including but not limited to, vendor coordination, music booking, photography, and taproom preparation

Sacramento, California, United States

- Greeted every customer with a smile and enthusiasm - Processed payments using Toast POS, while maintaining meticulous cash register accuracy - Served guests in accordance with responsible beverage service guidelines and ABC laws - Provided intimate beer knowledge to patrons to help find something they enjoy - Efficiently completed opening/closing procedures, including locking up and setting the alarm- Diligently maintained COVID-19 and ServSafe sanitization protocols- Earned customer loyalty, and fostered relationships with coworkers and regulars

Sacramento, California, United States

- Completed any and all errands pertaining to Flatstick Pub, Trophy Club, and LOMS Property Management - Assisted upper management with confidential clerical work and maintained professionalism and discretion - Created original copy and content for social media and email marketing - Increased revenue by selling event packages and following up with potential leads- Scheduled events and tee times for clients using Gather and Schedulista- Served as a liaison between Flatstick Pub employees and owners- Maintained office supplies and was trusted to make major purchases on behalf of the company

Sacramento, California

- Engaged with consumers in an approachable and fun manner in order to promote brand awareness - Coordinated and performed product tastings at grocery and specialty stores- Maintained a complete understanding of product and company knowledge - Checked store inventory for expired, damaged, or out of stock product - Served beer at events in a safe, responsible way that abides by regulations of the CA Department of Alcoholic Beverage Control- Utilized social media to boost community knowledge of upcoming events, new products, and collaborations- Completed event reports that summarize product sales and turnout

Sacramento, California

- Served as the primary copywriter for RADIO 94.7. Assignments included but were not limited to: press releases, contests, social media, blogs, and database emails - Assisted in the execution of large-scale events such as The End’s Jingle Ball 2016, Radio 94.7’s City of Trees 2016 / 2017, and Electric Christmas 2016 / 2017- Maintained brand voice across social media accounts with over 10,000 followers - Fulfilled station contests obliged by FCC regulations and company policies - Created proposals outlining the value of our station’s street presence in order to develop client relationships- Generated weekly music reports using Microsoft Excel that interpreted listeners’ feedback and improved station programming- Scheduled promotions techs and organized “prize boxes” for events- Served as a consultant during music meetings in an effort to fine-tune the playlist - Regulated “meet and greets” with listeners and artists

Sacramento, California Area

- Set up and broke down station tents, tables, and any required equipment for promotional street events- Drove company vehicles to and from events- Trained interns and new-hire employees - Created summary reports giving a detailed overview of events - Assisted event managers by writing Sacramento “Get My Perks” descriptions

Sacramento, California Area

- Supported promotions assistants with prize reporting, phone calls, and various clerical tasks - Assisted promotions techs in setting up and taking down branded tents - Absorbed as much industry knowledge as possible while shadowing highly experienced employees- Developed a set of objectives for the semester and finished them to completion (Included creating an event proposal, attending music programming meetings, and assisting the events department)- Engaged with listeners during street events and regulated the flow of traffic to and from the station tent

Rancho Murieta

- Trained new hire employees - Maintained meticulous cash register balance - Memorized over 100 produce codes and prices - Earned repeat business from customers- Stocked shelves and served as primary organizer of liquor and wine section- Performed merchandising tasks and engaged with liquor and wine vendors

Journalism

High School Diploma

Activities and Societies: Yearbook