Chloe Baerwald Email & Phone Number

Annapolis, MD, US

Remote

• Manage a global team of 19 contractors by establishing procedure and expectations for the first time in company history, resulting in a ~30% decrease in client complaints, ~25% increase in 5 star reviews, and a ~10.
• Develop the company’s first User Experience Research department, setting and executing feedback collection procedure, presenting curated suggestions to the leadership, engineering, and product teams— directly.
• Head the collection of 3,000+ admission results sourced from 700+ students and 90+ employees, identifying data trends and interpreting them into marketable language that brought in new leads within 24 hours.

Remote

• Develop accessible spreadsheets of student academic opportunities while managing time to simultaneously edit outgoing mass emails and author blog posts for company site.
• Communicate within the product team to facilitate positive relations between engineering and operations departments to ensure effective editing sessions and successful product launches.
• Spearhead the design and development of personalized resources for students and re-work language within the client-employee portal to improve efficiency of counseling and HR team.

• Develop accessible spreadsheets of student academic opportunities.
• Manage the cleaning of Excel sheets, work to fill in the gaps of the company's knowledge, self-monitor data entry efficiency.

Quiet Waters Park Ice Rink, Annapolis MD

• Maintain constant awareness of park patrons both on and off of the rink, ensuring their safety and interest in returning. Keep employees safe and productive, assist in any task employees would complete if necessary.
• Manage the income of the business by securely managing the money. Manage the upkeep of the ice by utilizing the heavy machinery and of self-propelled attitude.

National Oceanic And Atmospheric Administration

• Head a team of N.O.A.A. forecasters to orchestrate a year-long online research project to improve flash flood forecasts, sparking discussion on the National Weather Service’s official “flash flood” forecast criteria.
• Design, author, and orate a presentation filled with complex meteorological findings, composed to be accessible to the audience of 100+ professional scientists and students.
• Author six Python scripts and ten ArcGIS visualizations that illuminate forecast weaknesses.

• Surpass expectations academically and interpersonally to be invited to advance the followingsemester of 19 students in their technical writing abilities.
• Create and implement curriculum and classroom policy while managing competing deadlines and working with students, parents, and professor.
• Plan technical lessons appropriate for all students, creating memorable messages that stick.

Arnold, Maryland, United States

• Manage a campus event per week, interfacing with visitors and students, leading tours, and coordinating student and administrative goals for each event.

Minor, Professional, Technical, Business, And Scientific Writing

Bachelor'S Degree, Atmospheric Sciences And Meteorology

Associate'S Degree, Mathematics