Chloe Hopper, Bsc (Hons) Email & Phone Number

Cheltenham, England, United Kingdom

• Emergency Response OfficerThe British Red Cross, South and Channel Islands |The British Red Cross Emergency Response Service provides practical and emotional support to people in crisis, responding to domestic fires.
• Line manage 20+ volunteers throughout Somerset, Avon, and Gloucestershire, engaging in team meetings and training exercises to increase confidence and capacity to respond to emergency incidences across the southwest.
• Act as Duty Manager in a 24-hour incident response role providing support for volunteers across the South and Channel Island region.
• Participate in Local Resilience Forums (LRFs) representing the British Red Cross Emergency Response for Somerset, Avon, and Gloucestershire.
• Played a support role in the recent Plymouth unexploded bomb incident in February 2024 by coordinating volunteers, conducting welfare checks alongside both a brief and de-brief of the incident.
• Lead Team meetings and conduct volunteer training.

Nailsworth, England, United Kingdom

• Fulfilled e-commerce gift orders in accordance with specified guidelines, taking ownership of accuracy and quality of orders to ensure KPIs were met.
• Processed documentation stocked and rotate inventory and equipment.
• Used a proactive approach to report order anomalies and errors to customer service for appropriate customer follow up.
• Provided warehouse manager with assistance on other tasks and contributed ideas for continuous improvement such as reorganizing the warehouse to improve efficiency.
• Assisted in calculating sales margins.

Stroud, England, United Kingdom

• Provided comprehensive customer service and problem resolution in a fast-paced retail environment.
• Managed cash register and processed sales transactions
• Processed inbound inventory, ensured accurate recordkeeping, and stocked shelves
• Proactively volunteered for extra shifts to ensure coverage during staff shortages
• Respected by customers and supervisors for friendly demeanour, work ethic, teamwork, and enthusiasm

Gloucester, England, United Kingdom

• Provided high calibre foodservice assistance in a fast-paced and dynamic environment
• Maintained excellent sanitary restaurant environment ensuring compliance with food safety procedures
• Processed cash register payments and assisted restaurant customers with complaints and suggestions