Chloe Hopper, Bsc (Hons) Email & Phone Number

Cheltenham, England, United Kingdom

Emergency Response OfficerThe British Red Cross, South and Channel Islands |The British Red Cross Emergency Response Service provides practical and emotional support to people in crisis, responding to domestic fires and floods, terrorist attacks, emergency rest centers, trafficking/exploitation, and refugee crises.• Line manage 20+ volunteers throughout Somerset, Avon, and Gloucestershire, engaging in team meetings and training exercises to increase confidence and capacity to respond to emergency incidences across the southwest.• Act as Duty Manager in a 24-hour incident response role providing support for volunteers across the South and Channel Island region. • Participate in Local Resilience Forums (LRFs) representing the British Red Cross Emergency Response for Somerset, Avon, and Gloucestershire. • Played a support role in the recent Plymouth unexploded bomb incident in February 2024 by coordinating volunteers, conducting welfare checks alongside both a brief and de-brief of the incident. • Lead Team meetings and conduct volunteer training. • Coordinate inventory checks of emergency response vehicles within Somerset, Avon, and Gloucestershire

Nailsworth, England, United Kingdom

• Fulfilled e-commerce gift orders in accordance with specified guidelines, taking ownership of accuracy and quality of orders to ensure KPIs were met.• Processed documentation stocked and rotate inventory and equipment.• Used a proactive approach to report order anomalies and errors to customer service for appropriate customer follow up.• Provided warehouse manager with assistance on other tasks and contributed ideas for continuous improvement such as reorganizing the warehouse to improve efficiency.• Assisted in calculating sales margins.

Stroud, England, United Kingdom

• Provided comprehensive customer service and problem resolution in a fast-paced retail environment.• Managed cash register and processed sales transactions• Processed inbound inventory, ensured accurate recordkeeping, and stocked shelves• Proactively volunteered for extra shifts to ensure coverage during staff shortages• Respected by customers and supervisors for friendly demeanour, work ethic, teamwork, and enthusiasm

Gloucester, England, United Kingdom

• Provided high calibre foodservice assistance in a fast-paced and dynamic environment• Maintained excellent sanitary restaurant environment ensuring compliance with food safety procedures• Processed cash register payments and assisted restaurant customers with complaints and suggestions