Customer Review Advisor
CurrentCustomer activity analysis and profiling.Forming detailed yet concise analyical reports on customer behaviour.Idenifying and analysing potenial AML and CTF risks and compliance.Knowledge of Legislative and Regulatory compliance as well as Responsible gambling approaches.Long term instructor position; induction and training of new employees both from external and internal backgrounds for both 1:1 training and multiple trainees. Amending training plans to coach skills based on an individual needs.Conducting MS Excel data organisation analysis, and presentation occasionally for management for the use of presenting departmental information to company stakeholders and other business leads.5 week Secondment as AML Audit Assistant (Jun - Jul 2023); auditing and reporting compliance with AML/CTF procedures