As an insurance broker, I am tasked with assessing the unique risks associated with my clients and negotiate insurance policies with underwriters on behalf of said clients. This involves analysing coverage options and comparison quotes, and providing educated recommendations to my clients on what policy will ensure comprehensive coverage. At this time, I am currently specialising in (but am not limited) Real Estate Industry).

- Handling customer communications through all forums (i.e. Phone Calls, Emails, SMS),assisting individuals and businesses in their approach to resolving their debts.- Through utilizing my previous role as a Personal Account Manager, I have developed abalance between empathy and procedure allowing me to deliver on company aligned, early-stage dispute resolution, handle customer financial hardship concerns and appropriatelyassess a customer’s financial ability to pay their debt.- Making reasoned decisions on a daily basis to legally pursue a customer dependent on theirsituation by maintaining strong rapport and consistent relationships with our partneredsolicitors, Burns & Associates, structured tasks and appropriate delivery of company policiesallow the legal process to be conducted and successfully serve its purpose.- Other key roles and responsibilities include but are not limited to; Communicating with legal service agents, providing them with specific directions to ensure actions are carried out successfully; Assisting general staff members of Panthera Finance in understanding the basis of the legal department and how we are required to approach an account.

In this role, I worked beside Mortgage Finance Broker as her assistant. Based in a car yard, I handled majority of all car finance taken on. I assessed customers and took their initial application, ultimately taking into consideration their financial situation and repayment ability to determine the loan company suitable for their application. I would liaise directly with loan companies to obtain approval and settlement for applicants. Additionally, I would assist with applications for mortgages and liaising with her customers. At this time, I was studying a Diploma of Finance and Mortgage Broking Management, in which allowed me to attend mortgage conferences with Lee-anne to extend my knowledge and application ability.

I undertook a Business Admin Traineeship whilst studying a Cert 3 in Business. I communicatedand networked with associates throughout numerous sectors of Brisbane City Council.I was handling letter distribution through all of Brisbane where my key role was writing and reading letters addressed to local citizens, before printing them and ensuring they were correctly enveloped, ready to be released. As the proof reading of these documents was such a crucial task, it significantly increased my skills surrounding attention to detail.Following this section, I was placed as a receptionist in the George Street office. This entailed mecompleting everyday tasks through assisting employees of the floor with mail, printing, emails andgeneral errands, ultimately improving my efficiency.