Chloe Dodd Email & Phone Number

United Kingdom

Approached by the Directors of Progress Wrestling (PW) to create, build and manage their new travel brand, Wrestle Tours (WT), with a range of events worldwide, varying in size and magnitude. This culminated in a well-recognised and trusted luxury brand, known for exemplary customer service, sell-out trips, and unforgettable experiences.

Manchester Area, United Kingdom

Provided expert advice and premium service to potential clients, while following strict government guidelines and internal compliance to generate revenue. Quickly learned and adapted to a new competitive, fast-paced, and high-pressure environment by observing and proactively educating myself on all services offered, while managing multiple priority cases effectively and efficiently.

Salford, England, United Kingdom

Manchester, England, United Kingdom

Created and implemented a new enquiry and sales funnel that obtained key information from each customer, allowing the team to identify their needs, ideal product, and the ideal sales approach. Brands such as Wrestling Travel saw a large increase in sales, which resulted in the capacity for each trip doubling and the product ‘sold out’ for the first time in their history.

Manchester, England, United Kingdom

Worked at a multi-brand level with vastly different products, price points, and customer journeys. Quickly learned about each brand and product to identify the key features and benefits that would appeal to each customer. Recognised the difference in customer bases, adapted daily, and quickly developed a sales method for each brand to create personable connections and sales success. Recognised as a proactive and versatile team leader, with an engaging approach that positively influenced others resulting in consistent sales across each department. This quick and natural growth resulted in promotion to sales manager, focussing on onboarding of new staff, training, and KPI improvement.

Manchester, Greater Manchester, United Kingdom

Key holder with a focus on improving customer experience in Smiggle’s busy flagship store in the North West. Consistently uses excellent knowledge of products, offers and online exclusives to identify features and benefits for each individual customer. As a result, personal KPIs regularly track above store average, and returning customers regularly leave positive feedback. Management administrative duties include; cash reconciliation and banking, change orders, sales reports, budget and KPI reports. Leads the training, supporting, and nurturing of customer service principles in store, so each customer has a memorable and exceptional experience. To increase KPIs over busy summer period I created the ‘Connection Championships’ to incentivise and motivate the team. This includes team bingo, quiz cards, and challenges to earn points and prizes. Sales and individual KPIs immediately improved and since its launch all daily budgets have been met.

Liverpool, United Kingdom

Trusted as a dedicated and hard-working team member for driving sales, maximising customer conversion and exceeding targets, all while multi-tasking in a busy environment with exceptionally high standards. Hired after temporary contract, and regularly complimented by guests and management for engaging and personable interactions with customers. Recognised by the UK’s regional manager with a position training new staff in customer service and how to create ‘magical moments’ to enhance customer experience. Appointed as a Disney Ambassador after intensive observation and tests by store management. Member of the merchandise team responsible for; extensive customer service, cash handling and counting, merchandising, sales and customer conversion, and processing deliveries. Managing time in a busy environment to ensure each task is carried out efficiently and accurately while simultaneously serving customers.

Poulton

Taught and supervised volunteers and students in a medieval graveyard, after being asked to return to the site following previous volunteering. Delivered weekly presentations and workshops to new students, emphasising the importance of the strict rules and guidelines for archaeological excavation and recording of human remains. Provided students with the opportunity to apply this knowledge in the graveyard, regularly testing them with questions to reinforce their knowledge. Worked closely with fellow supervisors and the site manager, with clear communication to ensure the highest safety standards at all times. Represented the project at the local museum, presenting the human remains accurately for an exhibition about the site. Ensured this display was visually appealing to the public with clear information tags, as it was central to the exhibition. Co-ordinating volunteers and students fed my desire to take on more responsibilities and forward my career in a supervisory position, and take on an active role leading a team.

Chester, United Kingdom

Developing excavation skills on an active site, working with a large team and solving problems independently when supervisors were unavailable. Impressed the site manager by teaching other students, so offered supervisor position for the following year.

Casper, Wyoming Area

Organising activities and ensuring the safety of young children at a summer camp for Girl Scouts in the USA. Trusted with the responsibility of a large group of children, adjusting to new surroundings, managing budgets, thinking independently and putting the needs of others first. Complimented by parents for reassuring them of their children’s wellbeing in a calm and respectable manner.

Morpeth, United Kingdom

I have worked closely with various charities over the years, especially with ‘The Henry Dancer Days’. I have become close friends with the leaders of the charity and so they have entrusted me with great responsibilities on multiple occasions. Leading up to the Christmas fair I played a crucial role in the recruitment of volunteers. It involved advertisement of the charity and the Fair around the local community, as well as the organisation of the volunteers at the Fair. We served hot drinks and food to the visitors and delivered to the other stalls all while raising awareness of The Henry Dancer Days. Through this I met many new people and a range of new friends. Within this role supervisory skills were a must to ensure the event ran smoothly.

Msc, Bioarchaeology, Merit

Modules include Advanced Human Osteology, Dental Anthropology, Taphonomy and Trauma, Dissertation

Bsc (Hons), Forensic Anthropology, First Class With Honors

Activities and Societies: Forensic Anthropology Society, Music and Choral Society, Piltdown SocietyModules include, Human Osteology.