Chloe Dodd Email & Phone Number

United Kingdom

Gaydon, England, United Kingdom

Responsible for planning and delivering all features under the Energy 7 Predictive squad across all car lines within the organization. Leading and delivering stakeholder planning meetings, backlog refinement and planning in line with the vehicle program as well as ensuring each squad member is maximizing their skillset and cross-skilling where possible. Continuing to pioneer Agile methodologies within the business via the Agile Champions Group created and led by me. Being a voice for the squad and other Product Owners in the group with regards to wider business planning and domain escalation/cascading of information. Making decisions about the product and features based on my experience with customer data on file and ensuring we are always putting the customer first in our delivery. Mentoring fellow Product Owners and aspiring product owners as well as facilitating in coaching sessions with my wider chapter.

Stratford-Upon-Avon, England, United Kingdom

Responsible for managing the suite of Seatlab products including the new NFT event ticketing product in the web3 space. Organising the pipeline of workload for all developers whilst ensuring we are on track with the business plan and our product roadmap. Leading sprint kick-offs, standup meetings and regular stakeholder check-in sessions. Creating tickets in Jira and assigning them to the relevant developer based on their skillset maximising the time available in each sprint in line with the sprint goal and objectives. Writing release notes for the marketing team and ensuring all team members have accurate and proficient knowledge in our products by providing regular training sessions. Analysing key weakness areas in the business when it comes to product development and ensuring we have the correct infrastructure and scalability in order to deal with those weaknesses. Overseeing the day to day running of the product development team to ensure all team members have a detailed brief for their work as well as preventing them from being blocked. Attending exhibitions where required as well as providing content for podcasts, external media and written posts where product updates are required.

Coventry, England, United Kingdom

Supporting the Head of On-boarding and IT Service Delivery team on Digital Mail projects across the business unit. Representing the UK Mail & Imail Comms brand as an internal consultant between the business, customer users and IT. Responsible for the implementation of new software and technologies. Planning and management of User Acceptance Testing whilst ensuring training is delivered to key users within the company during implementation phases. Lead project manager for multiple projects across the business simultaneously often making decisions on behalf of the CEO based on my experience and expertise. Ensuring all departmental documentation, processes and workflows are accessible and kept up to date. Product owner and lead data controller for multiple systems across the business such as CRM and accountancy package. Maintaining clean and accurate data across the business and its systems from end to end. Providing ad-hoc analysis for other staff members as well as checking and signing off any large analytics work pieces. Liaising between the technical lead for the development team and other teams in the business to ensure applications are used correctly and the data flow is not interrupted. Responsible for driving the business forward where systems, products and data are concerned in line with the roadmap.

Ryton On Dunsmore, England, United Kingdom

Pivotal role supporting the Head of On-boarding and IT Service Delivery team on Digital Mail projects across the division. Projects include Operations, print site installations, new mail product implementations, online sales and customer management systems. Representing the UK Mail brand as an internal consultant between the business, customer users and IT. Responsible for the implementation of new software and technologies. Planning and management of User Acceptance Testing whilst ensuring training is delivered to key users within the company during implementation phases. End-to-end management of small projects, driving compliance with IT standards and processes.

Responsible for creating the business systems and insights team, a brand-new department within the company implementing various third-party systems throughout the business including but not limited to time management and HR software, internal IT systems and fleet management applications. Working with key stakeholders across the organisation to gather requirements for new platforms that can improve our overall goals and objectives in line with the business plan. Aiming to focus on finding more ways of capturing data in a consistent manner across all teams in order to become more intelligent as a business and increase our position in the industry. Maintaining the current systems across the company, such as SAGE 50 Accounts, to ensure they are working adequately whilst also identifying areas where improvements can be made. Working closely with the senior management teams to ensure their departments have access to the correct software in order to complete their tasks in an efficient and accurate manner. Sole product owner for multiple platforms across the company network including the sister company of the organisation (Duo Operations). Using my analytical skills to find weaknesses in the current processes and where a system or software may effectively plug that gap.

Northampton, United Kingdom

Working exclusively for a UK building society contacting sites and conducting tests on security equipment. Reporting back to project stakeholders on a weekly basis with test results as well as monthly visits to the client. Creating and maintaining asset lists as well as KPI reporting and ensuring all teams are meeting the SLA set by the client for the project. Optimising reporting to the client’s standards and streamlining internal procedures and process maps. Logging faults on the operating platform and updating sites of any upcoming works required as a result of tests. Communicating to the business owners of any notable findings or issues and putting preventative measures in place for future tests. Assisting the client and local police teams with fraud investigations and submitting my findings at board level. Automating existing reports in Excel within the department with the use of VBA to mitigate the risk of human error.

Milton Keynes, United Kingdom

Main responsibilities included creating and maintaining various reports and data sources to aid the business in their pricing plans for future years. Supporting other departments such as sales within the business by providing tools that demonstrate the power of data. Facilitating many of the departmental projects around potential new pricing propositions or membership options for clients. Analysing potential revenue growth areas as well as predictive analysis for future campaigns. Providing the Project Leads within the department with ideas and strategies in order to execute a smooth project management flow. Coaching and guiding the Executives within the department on any day-to-day queries as well as long term projects. Responsible for creating project scopes and plans for short term projects as well as providing literature to other departments for external communications. Ensuring any stakeholders in projects were kept up to date on progress by means of fortnightly showcases. Training internal teams on any new membership offerings or pricing structures. Using data as evidence to inspire change within the pricing team and enlightening senior members of the business as to any opportunities whereby we can use the data to make key decisions.

Milton Keynes, United Kingdom

Responsibilities included processing all new members as well as liaising with internal technical teams to ensure that new members have a pleasant joining experience. Administering and adding new product orders and property listings to customers’ accounts including translating them into English to maintain data quality specifications. Remaining in close contact with the wider teams in Rightmove to deliver support on projects that included the Overseas department. Submitting ideas for new products to the development teams that suit the overseas property market. Regularly upselling to customers based on their need in both English, Spanish and French. Running and continually developing internal reports for the sales teams to ensure they have the right data to maximize their client base. Single-handedly responsible for the project management of the ‘Rightmove Overseas New Search’ video aimed at clients to share with their customer base. Presenting new website features to the rest of the company during ‘Company Days’ and supporting the wider team in exhibitions and client visits.

Northamptonshire

Promotion from previous role continuing with the same duties but with the addition of beingresponsible for the Data Administrators within the department, mentoring new employee's and any existing employee's moving into a new role. Responsible for a percentage of new staffing and training.

Northampton, United Kingdom

Responsible for a wide range of customers globally which often involved negotiating contracts at board level in another language. Developing and strengthening customer relationships to ensure profitable accounts. Dealing with technical UV lamp enquiries, liaising with all internal teams to ensure customer satisfaction. Creating and reviewing distributor’s annual price lists based off previous client data to account for order patterns whilst remaining competitive on price. Preparing monthly distributor sales reports/recognising distributor trends. Supporting the marketing and events department with the execution of distributor summits. Observing and monitoring distributor movements to understand their market position relative to their competitors and customers. Encouraging distributors to create and publish their own online content and educating them as to the importance of marketing within the industry. Amplifying a consistent brand message on a global scale.

Rugby

Working in an inbound call centre environment advising on sales ranging from standard replacement orders to technical components. Using my language skills to keep a close relationship with customers across a range of markets and locations. Up-selling to achieve company targets as well as carrying out in-house training sessions for other team members.

High School, Spanish Language And Literature, A

High School, French Language And Literature, B

High School, Fine Art, B

High School, English Literature, B