Cho Hwang Email & Phone Number

Berlin, Berlin, DE

• Global executive engineering leader responsible for consumer facing technologies across 18 markets. Scope includes growth marketing tech with acquisition funnel, engagement of active subscribers to drive retention on.
• Quickly upleveled the seniority of the team to tackle complex distributed system problems.
• Launched the Customer Wallet and new core back-end benefits system which scales across all HelloFresh Group brands.

Seoul, Seoul, KR

• Head of Coupang Eats Engineering and responsible for strategically driving growth, sustainable unit economics and empowering amazing customer experiences on Coupang's food delivery platform. End to end scope includes.
• Strategically grew the organization 2X, including a new Data Science team
• Met aggressive profitability goals by improving operating profit by over 75%
• Implemented foundational Data & ML Ops Platform and In-House Map Service
• Improved system reliability to 99.98%

Seoul, Seoul, KR

• Engineering leader responsible for delivering highly available and scalable technology solutions which enabled Coupang's Rocket Fulfillment & Delivery service. Revenue grew over 350% during this hyper-growth phase to.
• Drove initiative to convert monolithic Warehouse Management System to MSA in order to meet the rapid growth of Coupang, where the daily unit volume grew 10X during this span.
• Scaled data science optimization solutions for warehouse picking, delivery truck parcel loading and delivery routing.
• Launched Coupang Fresh online grocery
• Delivered critical labor features at the beginning of COVID-19 pandemic to enable business continuity e.g. - reduce potential spread of the virus and avoid facility shutdowns
• Led key engineering initiative to launch Quick Commerce in Japan and Taiwan. The was Coupang's first expansion outside of South Korea.

Seattle, Washington, US

• Technology leader delivering digital workplace solutions to achieve Nordstrom’s ambition to be as renowned for our employee experience as we are for our customer experience. Drove internal process improvement through.
• Implemented new service to modernize data exchange between internal merchants and external suppliers. Led to annual $1M in labor hard cost savings and reduced lead time identifying errors by over 80%. This was the.
• Optimized licensing for SaaS products - $2M in cost savings and $6M licensing cost avoidance.
• Supported the launch and adoption of SaaS products to improve engineering delivery and operations e.g. - PagerDuty, Slack, Okta, Service Now

Seattle, Washington, US

• Technology leader responsible for all Nordstrom's retail store technology including Point of Sale, Infrastructure and stitching together the online and offline experiences. Led a team of 100+ across US and Canada..
• Led end to end tech implementation for expansion of 200+ retail stores. Thought leader for automation to simplify repetitive technology builds e.g. - Point of Sale, Payments. Reduced build time from days to hours.
• Launched buy online/pick-up in store and shop the store online
• Developed automated health check services which led to $2M is support cost savings across hundreds of offline stores
• Streamlined hardware assets and discretionary spend, saving over $3M/yr
• Awarded Inverted Pyramid, the top honor for leadership in tech.

Seattle, WA, US

Led multiple teams building and supporting software for org-wide enterprise business application platforms including Enterprise Resource Planning, Imaging & Workflow, Workforce Collaboration Tools and Research Institute Administration.

Seattle, WA, US

• Responsible for leading a software development team to pursue new product research and prototyping, design, development, and consulting business process owners on software solutions.Accomplishments:
• Built the research billing & review system, which received recognition at 2009 Society of Research Administrators (SRA) for billing compliance of clinical trials.
• Led software development project that standardized the process for collecting ethical consultation data. Designed an application interface with the Clinical Information System which was later used as a standard for.
• Known for building strong business relationships with customers, vendors and cross-functional teams.
• Awarded Employee of the Month – 1st individual in Tech to receive this award

Built web applications from concept through completion for small to medium size business as a side gig (C#, JS,.NET, SQL, Mongo, Flash, HTML, CSS).

Las Vegas, Nevada, US

Redmond, Washington, US