Managed the delivery of external customer technology projects insuring that customer expectations and goals were achieved, and risks were properly identified and addressed. Managed internal processes and controls to insure that engineering staff met internal productivity and profitability goals.Accomplishments:Coordinated sub-contractors and internal resources to deliver services to customers, and verified that work met or exceeded project scope and expectations. Take collaborative customer approach to successfully deliver large and small projects.Develop and execute technical change orders to address evolving customer demands.Cultivated customer loyalty by ensuring that their expectations and technical needs were met professionally with on time, on budget, repeatable results.Executed and maintained internal program management processes that met internal productivity, utilization and profitability goals.

Responsible for the day-to-day operations of the BankRI data network and server infrastructure, including 42 Windows and Novell Netware servers, perimeter and internal network security, web access, and e-mail. Manage the Telecom services for the bank including bank's contact center, carrier services and equipment support.Accomplishments:In addition to the day-to-day Information Technology delivery and vendor management activities for BankRI also delivered the following technology initiatives:Achieved $120K/year cost savings by executing a telecom and datacom redesign that included the implementation of a consolidated voice and data network, while also replacing legacy TDM telephone system with a state-of-the-art VoIP system at 22 locations.Manage IT Sarbanes Oxley, and FDIC compliance activities.Developed and implemented IT disaster recovery / business resumption planning and testing activities.Consolidated Server hardware and improved Recovery Time Objectives by using VMWare.Reduced Help Desk Support calls through the implementation of Internet web browsing content filtering.Negotiated and executed new vendor contracts for NOC services - resulting in $40k / per year in savings.Worked with bank line-of-business mangers to identify, budget, prioritize and deliver key IT project objectives.

Managed Help desk function for 350+ employees in support of a 24/7 manufacturing environment. Responsible for 350 PC's, 10 Windows based servers and Exchange 2000 e-mail environment. Designed and implemented corporate standards and processes for desktop & server hardware and software. Qualified and coordinated external IT vendors negotiating best possible value for hardware, software and services. Managed relations between vendors and internal stakeholders for IT Infrastructure related projects. Acted as liaison to external financial audit teams reviewing IT processes and procedures. Strengthened perimeter network and desktop security by deploying technologies such as VPN; centrally managed antivirus; SPAM control; patch management solutions as well as implementation of desktop standards and SOP's. Managed the day-to-day activities of one PC Technician.Accomplishments:In addition to day-to-day management of 350 Desktop PC's and 10 Servers was the project manager for the following capital projects:Separated Texas Instruments and Engineered Materials Solutions Networks following divestitureUpgraded LAN / WAN core hardware Designed and Installed Intermec industrial 802.11b WLANReplaced outdated legacy RAS dial-up with Cisco VPNCompleted upgrade of Network OS from NT 4.0 single master domain to Windows 2000 AD.Migrated e-mail environment from Exchange 5.5 to Exchange 2000Redesigned Intranet and moved to ASP & CSS environment.Upgraded or replaced 350 PC's from NT4.0 to Windows XP Pro.Integrated Blackberry BES and 20 handhelds into Exchange mail environmentContributed to Business Continuation Plan / DRP and Data Security & Usage policies.

While leading a team of seven technicians, was responsible for the delivery of IT planning, implementation and support to a division of 400 field consultants and office staff spread across five regional offices. Ultimately responsible for all IT service issues and improvement projects, and asset management for these offices.Acted as technology liaison between corporate IT leadership and Management Consulting Business Units.Developed and documented process flows and conducted design review of project tracking database, Monitored day-to-day work flows for support team.Oversaw the implementation and deployment of upgraded LAN/WAN and desktop technologies in five NE regional offices.Provided structured and ad-hoc training on emerging technologies to Business Practice Directors and their staffs.

Acted as primary support contact to Fortune 500 clients who purchased this software development company's pre-press printing solutions. Conducted field installations and primary on-site training on firm's products throughout the US

Mainframe and peripheral support technician. Responsible for maintaining Digital Equipment Corp. DEC System 10 time-sharing computer equipment.